Support Services Lead

Berry Law Firm•Lincoln, NE

1d•Onsite

About The Position

Berry Law is seeking a highly organized and mission-driven Support Services Lead to oversee mailroom operations, document handling, and internal support services. This role is critical to ensuring timely, accurate communication and efficient workflow across the firm. The ideal candidate thrives in a fast-paced environment, demonstrates extreme ownership, and consistently delivers with precision and urgency. Team members who succeed in this role embody our core values: commitment, integrity, accountability, warrior ethos, and leading by example.

Requirements

Excellent verbal and written communication skills
Strong organizational skills with high attention to detail
Ability to manage multiple priorities in a fast-paced environment
Strong problem-solving and critical thinking abilities
Proficiency in Microsoft Office and document management systems
High level of professionalism and confidentiality
Military member, Veteran, spouse, dependent, or relative preferred
Tip of the Spear mindset—relentless pursuit of excellence and justice for clients
Tech savvy with the ability to quickly learn systems and manage digital workflows
Positive, team-oriented attitude with a strong desire to grow
Ability to lift and transport files, packages, and office materials
Frequent standing, walking, and movement throughout the office
Ability to operate office equipment such as scanners, copiers, and mail systems

Responsibilities

Receive, sort, and distribute incoming mail and packages (USPS, FedEx, UPS, and hand-delivered items)
Prepare and process outgoing mail, ensuring accuracy and timely dispatch
Manage package tracking and delivery notifications
Digitize incoming documents and manage electronic processing
Operate and maintain document management systems
Ensure compliance with records handling and confidentiality standards
Assist with copying, scanning, subpoenas, and court filings
Support attorneys and legal teams with exhibits and trial materials
Coordinate deliveries to courthouses, vendors, and internal teams
Maintain a clean, organized, and fully stocked mailroom
Track inventory and distribute office supplies as needed
Maintain accurate records of mailroom and delivery activity
Oversee and support the Support Services Assistant
Ensure service excellence for all internal stakeholders