SUPPORT SERVICES COORDINATOR (FULL TIME)
About The Position
We are hiring immediately for a full time SUPPORT SERVICES COORDINATOR position. This role provides responsive, solutions-focused support to clients, using strong written and verbal communication to address questions, resolve concerns, and deliver a positive customer experience. The coordinator will manage multiple customer orders, requests, and follow-up activities simultaneously, maintaining strong organization, attention to detail, and timely completion of outstanding items. They will proactively engage existing and inactive clients to strengthen relationships, identify current needs, and help renew sales and account activity. The role also involves taking a consultative approach to customer needs, listening carefully and recommending appropriate products or solutions while identifying relevant upselling and cross-selling opportunities. The Support Services Coordinator will partner closely with the Customer Experience Manager and cross-functional teams to coordinate customer needs, resolve issues, and ensure a seamless experience from request through completion. Canteen brings break time to everyone. We combine food, service, and experience backed by industry-leading technology to help companies create a better workplace and connect their employees. Canteen’s solutions include markets, office coffee and snacks, unattended retail, and culinary. Our people are at the heart of everything we do. Their dedication, collaboration, and passion fuel our growth. Interested in joining our team? You bring the enthusiasm, customer service, and commitment; we’ll supply the opportunity and innovation. Together, we’ll continue to transform our industry. Come for the job, stay for the career. We are Canteen.
Requirements
- Previous customer service and administrative experience preferred.
- High school diploma or general education degree (GED)
- One (1) to three (3) years of related experience and/or training; or equivalent combination of education and experience
- Experience reading and interpreting documents such as safety rules, operating and maintenance instructions, and procedure manuals
- Experience writing routine reports and correspondence
- Experience speaking effectively before groups of managers
- Experience calculating figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference and volume
- Experience in applying concepts of basic algebra and geometry
- Experience in operating a standard computer, including basic use of MS applications such as Excel and Word and PowerPoint
Responsibilities
- Prepare presentations (Power Point, financial book, hard copy, drafting documents...)
- Supports & participated in communication throughout the region
- Research projects/compilation as needed
- Arrange and coordinate conference calls, region meetings and training sessions
- Prepare and process expense reports, payables, credit card statements and e-transfers
- Prepare/maintain regional staff/client/unit directory database
- Work with Compass payroll and maintain “MAP” Manager Access to Personnel to resolve payroll issues
- Assist with new unit openings & corp. branded programs as needed
- Participate in Be-A-Star as chairperson for region
- Complete all daily, weekly or monthly reports on a timely basis meeting all prescribed deadlines
- Ability to deal with problems involving several concrete variables in standardized situations
- Performs any other duties as assigned by regional team
- Provide responsive, solutions-focused support to clients, using strong written and verbal communication to address questions, resolve concerns, and deliver a positive customer experience.
- Manage multiple customer orders, requests, and follow-up activities simultaneously, maintaining strong organization, attention to detail, and timely completion of outstanding items.
- Proactively engage existing and inactive clients to strengthen relationships, identify current needs, and help renew sales and account activity.
- Take a consultative approach to customer needs, listening carefully and recommending appropriate products or solutions while identifying relevant upselling and cross-selling opportunities.
- Partner closely with the Customer Experience Manager and cross-functional teams to coordinate customer needs, resolve issues, and ensure a seamless experience from request through completion.
Benefits
- Retirement Plan
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Voluntary Benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program
- Medical
- Dental
- Vision
- Life Insurance/AD
- Disability Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
