Support Services Business Operations Specialist

Booz Allen Hamilton•Chantilly, VA

About The Position

This position oversees day-to-day operations of the Cellular Services program, ensuring service delivery, vendor performance, billing accuracy, and compliance with service-level agreements (SLAs) and contractual requirements. The role coordinates team activities, supports procurement and account management, and drives process improvements to enhance operational efficiency, consistency, and service quality. The specialist oversees program operations, manages vendor relationships and service accounts, processes and reconciles invoices, and coordinates procurement and inventory activities. The role uses ServiceNow to manage service requests and workflows and Calero to support billing analysis, account administration, spend management, and reporting. It maintains accurate service, contract, account, and payment records; coordinates maintenance and issue resolution; and develops procedures and documentation that strengthen operational efficiency and compliance. Booz Allen describes its compensation package as including health, life, disability, financial, and retirement benefits, paid leave, professional development, tuition assistance, work-life programs, dependent care, and recognition awards. Eligibility for benefit programs depends on employee hours and other terms. The projected annualized salary range is $43,700 to $90,000 USD. The role’s work location type is not specified.

Requirements

At least 2 years of experience in administrative operations, program support, vendor management, or billing, including hands-on invoice processing and reconciliation.
Experience managing vendor relationships, contracts, service accounts, procurement, or operational portfolios.
Experience with Microsoft 365, including Excel, Word, Visio, and Outlook.
Experience with ServiceNow.
Experience with Calero or a comparable wireless expense management system.
Experience with mobile services, device provisioning, equipment management, billing audits, spend reporting, or contract administration.
Ability to manage competing priorities and deadlines.
Bachelor’s degree.

Nice To Haves

Strong analytical, organizational, and communication skills, with exceptional attention to detail.

Responsibilities

Oversee program operations, assign and prioritize work, guide team activities, and monitor performance against SLAs and deadlines.
Manage vendor relationships, contracts, and service accounts as the primary contact for performance management and issue resolution.
Process and reconcile vendor invoices, investigate billing discrepancies, validate charges, and ensure accurate account allocation and payment records.
Coordinate procurement and inventory activities, including hardware and service ordering, device provisioning, service activation, and equipment lifecycle tracking.
Use ServiceNow to manage service requests, track issues, and coordinate workflows.
Use Calero to support billing analysis, account administration, spend management, and reporting.
Maintain accurate account, contract, payment, and service records while supporting internal stakeholders, clients, and vendors.
Coordinate service maintenance and issue resolution to support service continuity and customer satisfaction.
Develop and maintain standardized procedures and documentation, identify improvement opportunities, and implement solutions to strengthen efficiency, consistency, and compliance.