Support Services Associate, Shuttle Driver/Admin Duties

AAA Mountain West Group•Peoria, AZ

23h•Onsite

About The Position

This role involves arranging and administering customer transportation during vehicle repairs using rideshare, rental, or company vehicles. It also includes performing clerical and administrative duties to support accurate record-keeping and secure document storage. The position may require travel to different locations as needed.

Requirements

Effective verbal and written communication skills in the language(s) required for the role, as justified for business necessity
Effective organization, interpersonal and negotiation skills
Ability to work scheduled hours as necessitated by business need
Math and computer skills with experience using software applications including word processing, spreadsheets, browsers, and email
Member service focus
High School diploma or equivalent certification (GED)
Two years’ experience in retail/sales/service industry required
Valid driver license and acceptable driving record

Nice To Haves

May require travel to different locations on an as needed basis

Responsibilities

Arrange and/or administer transportation of customers during the repair of their vehicles via rideshare, rental or company vehicle
Performs needed clerical or administrative duties to support accurate record keeping and secure storage of documents within the location
Receive parts and process returns
Create, modify and finalize repair orders in the shop management system to act as a backup when Services Advisors are not available
Answer phones when necessary
Assist with invoicing and processing payments when necessary
Other duties as assigned by manager