Admin Support Associate

UNC-Chapel Hill•Chapel Hill, NC

4d•Onsite

About The Position

This position serves as a single point of contact for DDS /Hygiene students, patients, and caregivers. It provides resources and assistance with accessing clinical and supportive care services offered within ASOD and facilitates patient appointments, including those made with labs, diagnostic areas, and specialty clinics. This position is within the UNC Adams School of Dentistry. The Mobile Patient Navigator is responsible for clinical chair side scheduling, canceling, modifying, and reconciling appointments for pre-doctoral and hygienic clinics. Responses to student/patient request using In-Basket (Internal messaging system) and the providers’ work queue treatment plan. Update, prepare, and distribute appointment information to patients, students, and staff. Input EPIC Templates for DDS providers. Modify templates based on clinic closures and schedule changes. Follow established procedures for screening incoming/outgoing appointment-related telephone calls and directing them to the appropriate staff/department and checking voicemails and responding to patients’ messages. Provide patients with appointment confirmation and necessary details regarding their appointment via EPIC after summary visit summary (time, date, location, provider, etc.) Collecting and validating payments and verifying Medicaid and Delta Dental Insurance Eligibility. Validate authorized credit card acceptance and review checks for appropriate information for acceptance.

Requirements

Experience with In-Basket (Internal messaging system).
Experience with EPIC.
Experience with Medicaid and Delta Dental Insurance Eligibility verification.
Experience with credit card and check processing.

Responsibilities

Serve as a single point of contact for DDS /Hygiene students, patients, and caregivers.
Provide resources and assistance with accessing clinical and supportive care services offered within ASOD.
Facilitate patient appointments, including those made with labs, diagnostic areas, and specialty clinics.
Perform clinical chair side scheduling, canceling, modifying, and reconciling appointments for pre-doctoral and hygienic clinics.
Respond to student/patient requests using In-Basket and the providers’ work queue treatment plan.
Update, prepare, and distribute appointment information to patients, students, and staff.
Input EPIC Templates for DDS providers and modify them based on clinic closures and schedule changes.
Screen incoming/outgoing appointment-related telephone calls and direct them to the appropriate staff/department.
Check voicemails and respond to patients’ messages.
Provide patients with appointment confirmation and necessary details via EPIC after summary visit.
Collect and validate payments.
Verify Medicaid and Delta Dental Insurance Eligibility.
Validate authorized credit card acceptance.
Review checks for appropriate information for acceptance.