Receptionist/Admin Support

UMOS, Inc.•Milwaukee, WI

4d•$18 - $23•Onsite

About The Position

The Receptionist/Admin Support role involves performing reception tasks in an effective, professional, and hospitable manner, responding to difficult situations with diplomacy. The position requires efficiently multitasking between answering phone calls, greeting in-person visitors, and completing other clerical duties such as filing and data entry. The role also includes operating various standard office equipment, maintaining and updating staff availability, accurately entering information of received calls, and understanding and responding effectively to requests in person or over the phone, and to written or verbal instructions. Communication in writing and verbally between suppliers, customers, visitors, enquirers, or relevant staff is essential. The position requires excellent attendance, punctuality, and flexibility to work weekends as needed for special events and meetings, and flex hours/break times as needed. Ordering and distributing office supplies, picking up and distributing mail and faxes, establishing and maintaining professional working relationships, pursuing personal development of knowledge and skills, and attending required meetings and training are also key aspects of the role.

Requirements

High school diploma or equivalent.
Six to twelve months' experience in customer service or office setting.
Bilingual Spanish/English verbal and written required.
Able to deliver excellent customer service including maintaining confidentiality, externally and internally.
Experience with receiving a high volume of phone calls and operating a multi-line phone system utilizing impressive telephone etiquette.
Ability to understand and execute written and verbal instructions, and work with others in a close proximity, open environment.
Proficiency using Microsoft Outlook, Word, Excel and Teams; good organizing and planning skills.
Able to react effectively and calmly in emergencies and work under rigorous pressure and meet close deadlines.
Must have a vehicle, auto insurance and a valid driver’s license.
Successful completion of a criminal background and driving record check prior to starting.

Responsibilities

Performs reception tasks in an effective, professional, and hospitable manner, responding to difficult situations with diplomacy.
Efficiently multitasks between answering phone calls, greeting in-person visitors, and completing other clerical duties such as filing and data entry.
Operating various standard office equipment, which includes multi-line phone system, personal computers with Microsoft software, fax, calculator, printer/copier, shredding machine, etc.
Maintaining and updating the list of staff member availability continuously to receive and forward incoming calls.
Accurately enters information of received calls, updating, and maintaining detailed records and employee directories.
Understanding and responding effectively and clearly to address requests in person or over the phone, and to written or verbal instructions.
Communicating in writing and verbally between suppliers, customers, visitors, enquirers, or relevant staff.
Maintain excellent attendance, punctuality, and have the flexibility to work weekends as needed for special events and meetings and flex hours/break times as needed.
Ordering and distributing office supplies for staff members. Maintain office supply order/purchase records and receipts, including UMOS purchase orders, and invoices for submission to UMOS Accounting Department.
Pick-up (from post office) and receive/distribute mail and incoming faxes; review and prepare mail and faxes carefully for distribution to the correct personnel. This includes date-stamping incoming mail, sorting, placing mail in staff/department mailboxes daily and posting outgoing mail.
Establishing and maintaining professional working relationships with managers, supervisors, co-workers, and customers.
Pursuing personal development of knowledge and skills required for the efficient performance of the job role.
Attend required meetings and training, perform special projects and other related duties as assigned.