Support Service Team Lead

Labcorp•Indianapolis, IN

21h•Onsite

About The Position

Labcorp is seeking a Logistics Team Lead to join our team in Indianapolis, IN. This role involves assisting the logistics supervisor with daily operations and special projects, coordinating and assigning work to the logistics team, ensuring drivers are prepared for their shifts, and troubleshooting customer inquiries. The Team Lead will also be responsible for training new hires, generating reports, updating routes, and ensuring equipment is functioning properly. Additionally, this role may require serving as a back-up driver and performing dispatch duties, as well as handling administrative and clerical tasks.

Requirements

High School Diploma or GED or equivalent
3 years or more experience as a driver or courier
Excellent critical thinking skills and the ability to prioritize and multi-task
Strong attention to detail and organizational skills
Basic computer skills with proficiency in Microsoft Office
Ability to handle the physical demands of the position
Comfortable with handling lab specimens when needed
Valid Driver’s License and clean driving record
Be at least 21 years’ old

Nice To Haves

1-2 years or more of people leader experience

Responsibilities

Assist logistics supervisor with day to day operations and special projects
Coordinate and assign work to the logistics team to ensure proper coverage
Ensure all drivers are prepared for their shifts with the necessary supplies
Work with dispatcher to provide alternate routes when needed
Research, troubleshoot and follow up on internal and external customer inquiries and issues
Train new hires and provide on-going training and support to the team
Generate and review daily/weekly reports and escalate any issues to leadership
Update routes in the database and reconcile route logs on a consistent basis
Ensure all equipment and handheld electronic devices are working properly
Serve as back-up driver when needed and perform dispatch duties as required
Perform administrative and clerical duties as needed