Support Service Team Lead

Labcorp•Tucson, AZ

8d•Onsite

About The Position

Labcorp is seeking a Support Service Team Lead to join their team in Tucson, AZ. This role involves assisting with daily operations, coordinating the logistics team, ensuring drivers are prepared, and troubleshooting customer inquiries. The position also includes training new hires, generating reports, updating routes, and performing administrative duties. The company is a global leader in diagnostic testing and drug development solutions, aiming to improve health and lives.

Requirements

High school diploma or equivalent
Valid Driver's License and good driving record
Be at least 21 years old
Punctual with strong time management skills
Strong attention to detail and organizational skills
Customer service experience
Ability to problem solve customer issues
Able to lift up to 50 lbs.
Flexibility to work overtime as needed
Strong communication skills; both written and verbal
Ability to work independently and in a team

Nice To Haves

Current or Prior Labcorp experience
2 or more years of professional courier or route‑based delivery experience, ideally within a medical or laboratory company.
1 or more years of experience handling medical specimens or supporting hospital / laboratory operations
2 or more years of experience using handheld delivery‑management devices or route optimization tools, such as scanners, GPS‑based routing software, or dispatch applications
2 or more years of logistics managerial or supervisory or team leader experience

Responsibilities

Assist logistics supervisor with day-to-day operations and special projects
Coordinate and assign work to the logistics team to ensure proper coverage
Ensure all drivers are prepared for their shifts with the necessary supplies
Work with dispatcher to provide alternate routes when needed
Research, troubleshoot and follow up on internal and external customer inquiries and issues
Train new hires and provide on-going training and support to the team
Generate and review daily/weekly reports and escalate any issues to leadership
Update routes in the database and reconcile route logs on a consistent basis
Ensure all equipment and handheld electronic devices are working properly
Serve as back-up driver when needed and perform dispatch duties as required
Perform administrative and clerical duties as needed