SUPPORT SERVICE SPECIALIST

Spokane Tribe • Spokane, WA

3d • $20 - $24 • Onsite

About The Position

The Support Service Specialist position is one of the initial contact between the 477 Department and the customers (clients, employees and general public). The Support Service Specialist will greet the customers and treat them with respect and dignity and maintain strict confidentiality at all times. The Support Service Specialist will report to the 477 Executive Assistant, but maintain good working relationships with all management staff and employees at the Spokane Site TANF Office and help out where needed. The Support Service Specialist will be required to have excellent attendance and punctuality as it is vital that the 477 Department is represented with excellent customer service and dependability.

Requirements

• Knowledge of basic office practices and procedures.
• Knowledge of the Spokane Tribal TANF Program and of Native American culture and traditions.
• Ability to practice tact, courtesy and discretion.
• Ability to speak clearly and informatively.
• Ability to utilize different computer software and networking.
• Working knowledge of office equipment such as multi line phone systems, fax machines, copy machines, computers, postage machine, etc.
• Knowledge of the Spokane Tribe’s policy and procedure manual and abide by all policies and procedures.
• Excellent organizational skills.
• Excellent verbal and written communication skills.
• Excellent customer service skills.
• Must be physically present to work a regular, reliable, and predictable work schedule in accordance with business demands, and maintain a consistent and regular attendance record.
• Employ positive communication skills and exercise professional interpersonal abilities (tact, diplomacy, and respect) with guests and co-workers at all times.
• Maintain a high degree of professionalism in the workplace, including appearance, communication, attendance, reliability, and teamwork.
• Maintain a high level of organization, including an orderly and neat work area and excellent time management skills, leading to the highest levels of productivity.
• Demonstrate a desire to succeed and willingness to help others succeed.
• Understand the role and responsibilities of the position and demonstrate proficiency in the position requirements.
• Must be 21 years of age, or older.
• Must have a valid Washington State Driver’s License and good driving record.
• Customer Service experience required.
• Ability to maintain high levels of confidentiality and maintain employee privacy.
• Ability to relate well to people and work cooperatively with others to effectively coordinate activities to accomplish goals and objectives.
• Demonstrated ability to exercise sound, independent judgment.

Nice To Haves

• Knowledge of other community programs providing financial and health services.

Responsibilities

• Greet customers and treat them with respect and dignity.
• Maintain strict confidentiality at all times.
• Maintain good working relationships with all management staff and employees at the Spokane Site TANF Office.
• Help out where needed.
• Maintain excellent attendance and punctuality.
• Represent the 477 Department with excellent customer service and dependability.
• Convey interest and concern to callers requesting information or assistance with problems related to the various programs.
• Speak clearly and informatively.
• Track systems and maintain supply of support services.
• Evaluate and recommend changes in support services.
• Distribute support services.
• Establish a positive channel of communication among co-workers, Tribal Staff, public and private parties.
• Maintain positive relationships with coworkers and refrain from gossiping in the workplace.
• Effectively evaluate stressful situations and act accordingly.
• Assist with planning meetings and other work events.
• Report to work for scheduled shifts, on time and ready to work.
• Serve as a contributing Team Member of the Spokane Tribes enhancing the Tribe’s operations in all its business endeavors.
• Comply with all Safety program elements including adherence to policies, exercise of safe work practices, participation in training, use of protective equipment, and reporting all safety concerns, hazards, and non-compliant practices.
• Provide feedback to management regarding operations, staffing, personal development, and operational productivity.

Benefits

• FBI Background check
• Confirmation receipt of on-line application submission and interview status will be sent to all applicants e-mail address used when applying.
• Indian Preference Applies – Indian Preference grants preference to any enrolled member of a federally recognized tribe.
• The Spokane Tribe Reserves The Right To Hire According To Its Indian Preference Policy
• Applicants May be Subject To A Pre-Employment Drug Test
• All Positions With The Spokane Tribe Are Subject To A-90 Day Orientation

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree