Support, Service Desk I

CCS•Clearwater, FL

6d•Onsite

About The Position

Provides support to CCS employees, Temps & Consultants on a variety of issues as a fully in-person, onsite role working five days a week (Monday–Friday) in office. Primary focus is on hardware lifecycle management and system access provisioning. May occasionally provide phone support while identifying, researching, and resolving technical problems. Thoroughly documents, tracks, and monitors issues in the ticket system to ensure a timely resolution. The successful candidate will report directly to the Manager, Service Desk. The position location is onsite at our Clearwater location.

Requirements

High School Diploma or equivalent.
Familiar with common hardware and software used in an office environment.
Prioritizes tasks and manages time with strong multi-tasking skills.
Excellent judgment and decision-making skills.
Highly detail-oriented demonstrating thoroughness in ticket documentation.
Fluent in English (written and verbal); ability to speak additional languages is a plus.
Maintains regular, predictable, consistent attendance and is flexible to meet the needs of the department.
Follows all Medicare, Medicaid, HIPPA, and private insurance regulations and requirements.
Abides by all regulations, policies, procedures, and standards.

Nice To Haves

CompTIA A+ certification is a plus but not required.
Familiarity with Atlassian Jira is a plus.

Responsibilities

Performs daily duties onsite (Monday–Friday) in the Clearwater, Fl distribution center to manage hardware and system access workflows.
Images new computers and reimages repurposed computers, including setting up the new employee profiles on the pc prior to shipping to ensure a seamless new employee onboarding experience.
Provisions mobile devices in apple business manager and intune, ships to the recipient, and assists with setup questions.
Packages and ships computers and associated equipment to remote employees.
Creates new employee accounts in active directory and proprietary CCS systems.
Processes termination tickets, ensuring the disabling of employee accounts and equipment in active directory and proprietary CCS systems.
Processes equipment returns and manages corresponding hardware inventory.
Responsible for maintaining an orderly workplace working environment (organization of equipment).
May require occasional phone queue work during exigent circumstances, such as a system outage, to triage incoming phone calls.
Provides exceptional customer service in a friendly and timely manner to all internal and external customers.
Records and monitors service requests in a ticketing system; thoroughness in ticket documentation is essential (must be detail-oriented).
Maintains a high degree of confidentiality at all times due to access to sensitive information.
Maintains regular, predictable, consistent attendance and is flexible to meet the needs of the department.
Follows all Medicare, Medicaid, HIPPA, and private insurance regulations and requirements.
Abides by all regulations, policies, procedures, and standards.
Other job duties as assigned.
Occasionally be required to be onsite in the St. Petersburg headquarters location.