ADMINISTRATIVE.HELP DESK SUPPORT I

Nabors • Houston, TX

7d • Onsite

About The Position

The Help Desk Support I position is responsible for supporting and resolving routine troubleshooting inquiries and service needs. This position is responsible for handling level 1 ticketing issues and escalating issues to senior team members as necessary.

Requirements

• 2+ years of relevant experience in a technical customer service role
• Possesses working knowledge of standard end user hardware and software and is able to address most issues by following established procedures
• Proven ability to work within a team environment as well as independently, multi-task and adapt to frequent change
• Proven customer service skills
• Strong oral and written communication skills

Nice To Haves

• Associates degree or two years of hands-on technical experience in a technology help desk role
• A+ Certification
• Microsoft Technology Associate
• Knowledge of satellite technology (broadband communication) comprised of satellites, hubs and remote site equipment

Responsibilities

• Serves as the primary point of contact for client assistance, resolves basic end-user PC support, server, and hardware inquiries by applying standard procedures, including ensuring compliance with applicable regulations
• Performs help desk duties in a call center environment with a strong end-user focus
• Documents steps taken for resolving routine requests, keeps customer history up to date using appropriate documentation methods
• Maintains composure and a professional manner at all times, including in stressful situations with clients; understands when to escalate customer concerns to the next level
• Works directly with clients to troubleshoot and ask effective questions to fully diagnose the root cause of a problem
• On call rotation, able to work a rotating weekend shift. Night shift maybe required in accordance with staffing needs
• Performs additional duties as required

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree