Service Desk Support Analyst I

Michels Corporation • Otsego, MN

5d

About The Position

As a Service Desk Support Analyst, you are the first point of contact for company-wide IT support. This position will assign and respond to requests and inquiries via phone, email, and in-person for all customer tools and solutions. Critical for success are strong professional management and communication skills.

Requirements

• Associate’s degree, 4-7 years of relevant experience, or an equivalent combination
• Competent with Windows Operating Systems and Apple technologies (required)
• Experience with Active Directory (required)
• A valid driver license for the type(s) of vehicles you may be driving and an acceptable driving record

Responsibilities

• Provide technical assistance and support, either in person or over the phone, for incoming queries and issues related to computer systems, software, and hardware.
• Follow up with customers to ensure issue resolution and gain feedback on usage.
• Create a positive customer support experience and build strong relationships through deep problem understanding, ensuring timely resolution or escalation, communicating promptly on progress, and handling customers with a professional attitude.
• Support all mobile devices and processes in place.
• Support mobile devices online per cellular vendor: activate lines and devices, add user accounts and perform status changes.
• Maintain, upgrade and deploy mobile devices, software and applications and support MDM solution.

Benefits

• Health, Dental, and Life Insurance
• Flexible Spending Accounts (FSA) and Health Savings Account (HSA)
• Short- and Long-Term Disability Insurance
• 401(k) Retirement Plan
• Legal Assistance and Identity Theft Protection Plans

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree