Support Service Account Manager / Service Advisor - Kapolei, HI

Freightliner Northwest•Kapolei, HI

13d•$25 - $27•Onsite

About The Position

Gordon Truck Centers, Inc. (GTC) is seeking a Support Service Account Manager / Support Service Advisor for its Kapolei, HI Freightliner of Hawaii location. GTC has been serving transportation needs since 1986 and operates a network of 19 dealerships. As a full-service dealership family for Freightliner, Western Star, and Wilson Trailer, GTC offers sales, financing, insurance, and servicing for medium and heavy-duty commercial trucks. The company prides itself on building a team of the best employees who deliver first-class service safely and reliably, offering diverse career opportunities across its network.

Requirements

High School diploma or equivalent preferred.
Previous Service Advisory experience preferred or one (1) year or more related experience in a repair facility.
Technical knowledge of heavy-duty vehicles preferred but not required.
Previous customer service experience required.
Must be professional and safety minded at all times.
Excellent communication both verbal and written, listening skills.
Good customer service skills.
Ability to prioritize and multi-task.
Able to work with minimal supervision and direction.
Ability to work independently as well as part of a team.

Nice To Haves

Technical knowledge of heavy-duty vehicles

Responsibilities

Making a great first impression with customers at all times and provide outstanding customer service from that first impression until final delivery.
Greet and communicate with customers and initiate service write up for repairs.
Accurately take customer information, record the customer’s requests, and prepare written estimates.
Schedule and plan related work in the shop directly with the service foreman.
Communicate directly and effectively with shop management.
Problem solve with the team.
Communicate with the customer/driver on the status of repair at all times.
Open and close repair orders, enter other work needed, check for warranty coverage, and use system and processes.
Assist with overseeing correct data entry on all repair orders. Focus on and ensure accuracy of all data and codes going into system.
Collect purchase order information, warranty information and/or customer payment.
Use good judgment to maintain a safe & organized work environment.
Accept ownership for accomplishing new & different requests & exploring value added opportunities.
Develop and grow position.
Other duties assigned as business needs require.

Benefits

Medical, dental, vision and prescription benefits for eligible employees
Basic group term life insurance policy
Employee assistance program (EAP)
Company Health Savings Account (HSA) for eligible employees
Tuition reimbursement
Profit sharing
Traditional pre-tax 401(k) and post-tax Roth 401(k) options
Company match dollar for dollar of your contributions up to 3% of your income for qualifying employees
Paid vacation
Personal time off (PTO)
Six (6) paid holidays