Service Advisor - Kapolei, HI

Advisor Talent Solutions•Kapolei, HI

7d•$70,000 - $80,000•Onsite

About The Position

EA Buck Financial Services in Kapolei, HI is looking for a strong, detail-oriented Service Advisor to assist with various industry specific tasks to help ensure the office runs efficiently. The Service Advisor is responsible for three areas of focus: managing a personal client base as a private wealth manager providing an EPIC planning experience, processing new business applications for clients and financial advisors, and acting as a client coordinator for their personal client base and assigned financial advisors.

Requirements

Previous client interaction in an office environment
Life & Health paired with either a Series 65 or Series 7 & 66 combination
Analytical
Self-Motivated
Self-Directed
Strong Interpersonal Communication Skills
Highly Organizational
Advanced Computer Skills

Nice To Haves

Bachelor’s degree preferred
5+ years of Financial Industry Experience Preferred
CFP Preferred

Responsibilities

Maintain in good standing all required licenses to act as a PWM at E.A. Buck.
Abide by all required rules/regs of the contracted carrier, RIA, and B/D and regulators.
Maintain active E&O insurance.
Act as a fiduciary for all fee-based clients.
Attend and participate in all scheduled meetings as requested by management, maintain appointment availability as agreed upon for your office/region. Attend Workshops in your market.
Learn and stay abreast of best practices pertaining to EPIC Planning.
Learn and stay abreast of all products and investments that are core to the EPIC process.
Aim to return all client emails and calls and internal communication within 2 hours or by EOD.
Master and use Nitrogen, Retirement Analyzer, Salesforce, and other software as needed to provide an Epic client planning experience.
Learn to use the EAB tax projection effectively and efficiently for Discovery and review meetings.
Thoroughly prepare for all client meetings in advance and provide and EPIC planning experience.
Document all client communication in SF which includes detailed meeting notes, phone calls, and emails within the same day of the communication.
Set annual, quarterly, and monthly sales goals and maintain focus on reaching your goals.
WOW the clients, they should feel fortunate to have you and EAB as their planner and planning firm.
Read/listen to at least 4 financial, educational, motivational books annually. Attend co-adviser client meetings regularly.
Check and collect incoming requests from the in-tray and the new business tray.
Review Life, Annuity & Security new business applications and servicing requests which include supporting documentation for completeness.
Enter and update new business information into the internal tracking system.
Application preparation and new business processing for your assigned advisors.
Scan & upload documents into client files in Citrix.
Assist Advisors with application preparation and new business processing.
Submit documents in their entirety to the Broker/Dealer for review and approval.
Submit vendor documents to the vendor for review and approval.
Ensure all Broker/Dealer and vendor outstanding requirements are satisfied.
Confirm source of funds are received.
Process urgent client servicing items, ex. Withdrawal requests, rebalancing/ reallocation instructions, account closure, etc.
Salesforce tracking daily on pending new business.
All new business applications accompanied by a check must be processed within 24 hours, check must be placed in the safe.
Participate in daily check-in meetings, HIVE meetings, and WIG meetings.
Aim to return all client calls and e-mails within 2 hours.
Enter and update client and business information into our CRM.
Prepare client review summaries (“recaps”) for upcoming meetings and transfer to Advisor two weeks before their scheduled appointment. Recaps to be prepped based on Advisor planning level (Basic vs Full).
Check in with Advisors daily.
Call unbooked clients, with a minimum target of 80% of clients tied to a booked appointment.
Call unbooked members, with a minimum target of 75% of members with their next appointment booked.
Call unbooked DISCOs, with a minimum target of 70% of DISCOs with their next appointment booked.
Assist Advisors with account servicing forms.
Record notes from every Registered Representative and client conversation in Salesforce.
Act as back up to other administrative staff during lunch hour, vacation, sick days and transition periods.