Support Service Account Manager / Service Advisor - Nampa, ID

Freightliner Northwest • Nampa, ID

2d • Onsite

About The Position

Gordon Truck Centers, Inc. (GTC) is seeking a Support Service Account Manager / Support Service Advisor for its Nampa, ID location. GTC has been serving transportation needs since 1986 and is a large network of dealerships specializing in Freightliner, Western Star, and Wilson Trailer trucks. They offer a full range of services including sales, financing, insurance, and maintenance for medium and heavy-duty commercial trucks. GTC aims to be the premier Dealership Family in the Pacific Northwest by building a team of top employees who deliver first-class service safely and reliably.

Requirements

• High School diploma or equivalent preferred.
• Previous Service Advisory experience preferred or one (1) year or more related experience in a repair facility.
• Previous customer service experience required.
• Must be professional and safety-minded at all times.
• Excellent communication (verbal and written) and listening skills.
• Good customer service skills.
• Ability to prioritize and multi-task.
• Able to work with minimal supervision and direction.
• Ability to work independently as well as part of a team.
• Technical knowledge of heavy-duty vehicles preferred but not required.

Responsibilities

• Making a great first impression with customers and providing outstanding customer service throughout their experience.
• Greeting and communicating with customers to initiate service write-ups for repairs.
• Accurately taking customer information, recording their requests, and preparing written estimates.
• Scheduling and planning shop work directly with the service foreman.
• Communicating effectively with shop management and problem-solving with the team.
• Keeping the customer/driver informed about the status of their repair at all times.
• Opening and closing repair orders, entering other work needed, checking for warranty coverage, and utilizing system processes.
• Assisting with overseeing correct data entry on all repair orders, ensuring accuracy of data and codes.
• Collecting purchase order information, warranty information, and/or customer payment.
• Using good judgment to maintain a safe and organized work environment.
• Accepting ownership for new and different requests and exploring value-added opportunities.
• Developing and growing the position.
• Performing other duties as assigned by business needs.

Benefits

• Healthcare plan covering medical, dental, vision, and prescription benefits for eligible employees.
• Basic group term life insurance policy.
• Employee Assistance Program (EAP).
• Health Savings Account (HSA) for eligible employees.
• Tuition reimbursement.
• Profit sharing.
• Traditional pre-tax 401(k) and post-tax Roth 401(k) options.
• Company match of dollar for dollar on 401(k) contributions up to 3% of income for qualifying employees.
• Paid vacation.
• Personal time off (PTO).
• Six (6) paid holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED