Support Representative, Tier One (Youth, Club and High School)

Hudl • Lincoln, NE

3d • Onsite

About The Position

Hudl is hiring a Tier One Support Representative to support youth, club and high school users. The representative will serve as a first point of contact, answering questions and resolving issues by phone, email and online chat. The role supports coaches, directors, analysts, athletes and fans, helping them use Hudl products and features to capture video, analyze data, share highlights and more. The position is based at Hudl’s headquarters in Lincoln, Nebraska; candidates must live nearby or be willing to relocate. The anticipated start date is January 25, 2027.

Requirements

• Empathy and the ability to understand users’ perspectives and find appropriate solutions.
• Eagerness to work directly with users and help them achieve their goals.
• Clear communication skills, including the ability to explain solutions with a human touch and handle issues of varying technical complexity.
• Composure and resilience in a dynamic and demanding environment.
• Must live near Hudl’s Lincoln, Nebraska headquarters or be willing to relocate.

Nice To Haves

• Previous customer service experience.
• Hands-on experience working with technology and guiding users through troubleshooting.
• Ability to collaborate with coworkers to research and resolve technical issues.
• Experience using a CRM system such as Salesforce or Zendesk.

Responsibilities

• Answer user calls and emails, addressing how-to questions and technical troubleshooting across Hudl products and features.
• Help clients understand how to use Hudl effectively to enhance their game.
• Listen empathetically to users and respond with creative solutions.
• Resolve issues or elevate them as appropriate, communicating clearly through email and phone.

Benefits

• Flexible vacation time and company-wide holidays.
• Paid sabbatical every five years.
• Professional development resources and opportunities.
• Technology and hardware to support work, whether in the office or remotely.
• Medical plans for employees and their families, including vision, dental and fertility benefits.
• Employee Assistance Program (EAP) and Employee Resource Groups.
• 401(k) match of up to 4% of the employee’s contribution.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed