Support Representative, Tier One (Youth, Club and High School)

Hudl • Lincoln, NE

2d • Onsite

About The Position

Hudl is hiring a Support Representative to work directly with users and answer questions by phone, email, and online chat. The role provides front-line support to coaches, directors, analysts, athletes, and fans, helping them use Hudl products and features and troubleshooting technical issues. The representative listens empathetically, communicates solutions clearly, and collaborates with the team to deliver effective support experiences.

The position is based at Hudl’s headquarters in Lincoln, Nebraska. Applicants must live near the location or be willing to relocate. The anticipated start date is January 25, 2027. The annual pay is $40,000.

Requirements

• Empathy and the ability to understand users’ perspectives and find suitable solutions.
• Motivation to work directly with users and help them achieve their goals.
• Clear communication skills, including communicating about technical issues of varying complexity by email and phone.
• Composure and resilience in a dynamic and demanding environment.
• Must live near Hudl’s Lincoln, Nebraska headquarters or be willing to relocate.

Nice To Haves

• Customer service experience, including presenting information in different situations.
• Hands-on experience with technology and guiding users through troubleshooting.
• Ability to collaborate with coworkers to research and resolve technical issues.
• Experience using a CRM system such as Salesforce or Zendesk.

Responsibilities

• Serve as users’ first point of contact, answering calls and emails about product how-to questions and technical troubleshooting.
• Help clients understand how to use Hudl products and features effectively.
• Listen to users, empathize with their concerns, and provide creative solutions.
• Communicate solutions clearly and with a human touch by email and phone, resolving issues or escalating them as appropriate.

Benefits

• Flexible vacation time and company-wide holidays.
• Paid sabbatical every five years.
• Professional development resources and opportunities.
• Tech stack and hardware to support employees’ work.
• Medical plans for employees and their families, including vision, dental, and fertility benefits.
• Employee Assistance Program (EAP) and Employee Resource Groups.
• 401(k) matching of up to 4% of the employee’s contribution.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed