Customer Support Representative - Tier II

LDR Site Services • Atlanta, GA

1d • Remote

About The Position

The Customer Support Representative - Tier II is responsible for customer support and order management after a sale, throughout the full lifecycle of an order. The role involves resolving customer and vendor issues, managing relocations and swaps, serving as a liaison to Accounts Receivable, and handling escalated support concerns. It is highly interactive and detail-oriented, with a focus on ensuring customer and vendor satisfaction.

Requirements

• Two to three years of proven customer support experience.
• Ability to communicate effectively by telephone, email, and social media with strong attention to detail.
• Solid technical and computer aptitude, including use of multi-screen systems.
• Familiarity with Salesforce.com or a similar CRM.
• Structured and self-motivated approach to meeting weekly, monthly, and quarterly goals.
• Excellent interpersonal skills.
• People-oriented and self-motivated.
• Detail-oriented and proactive in problem solving.
• Dedicated to customer service.
• Ability to work in a team environment and multitask.
• Ability to effectively relate to customers.

Nice To Haves

• Experience in a customer-driven remote environment.
• Bachelor's degree (preferred but not required).

Responsibilities

• Provide prompt, accurate, and friendly customer service.
• Respond to customer and vendor inquiries by text, phone, tickets, and email.
• Handle escalated customer support concerns.
• Manage relocations and swaps.
• Serve as a liaison to Accounts Receivable.
• Use a customer-focused, needs-based review process to educate customers.
• Maintain a strong work ethic and commitment to daily success.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed