Support Relief Chef Manager

OCS Group

9d

About The Position

The Support Relief Chef Manager provides flexible managerial support across multiple catering sites in the Coventry, Birmingham and Warwick areas. This mobile chef relief role helps ensure high-quality food services, operational continuity and an excellent customer experience, covering staff or manager absences, increased demand and the rollout of operational processes.

The role oversees day-to-day catering operations, food production and presentation, hygiene, stock and supplier relationships, and the implementation of menus, systems and procedures. It also leads and supports catering teams, maintains food safety and compliance records, delivers customer service, assists with financial management, and contributes to audits and continuous improvement.

OCS UK & Ireland is a facilities management company with more than 50,000 colleagues and turnover exceeding £2 billion. Its services include facilities management, hard services, cleaning, security and catering. The company describes its values as Trust, Respect, Unity and Empowerment, and promotes professional development, career progression and an inclusive workplace.

Requirements

• Experience supervising or managing catering operations.
• Strong understanding of food hygiene, allergen management and health and safety.
• Excellent communication and people-management skills.
• Ability to work flexibly across multiple sites.
• Strong organisational and problem-solving abilities.
• Level 2 Food Safety qualification as a minimum.

Nice To Haves

• Level 3 Food Safety qualification or equivalent.
• Experience working across multi-site catering operations.
• Knowledge of cost control and basic financial reporting.
• Experience in a hospitality, education, commercial or care-sector kitchen.
• Adaptable and calm under pressure.
• Confident decision-maker.
• Customer-focused mindset.
• Positive and supportive attitude.
• Commitment to high standards and continuous improvement.

Responsibilities

• Manage day-to-day catering operations across designated sites.
• Maintain high standards of food production, presentation and hygiene.
• Ensure service delivery continues smoothly during staff shortages or manager absences.
• Oversee stock control, ordering and supplier relationships.
• Support implementation of new menus, systems and procedures.
• Lead, motivate and support catering teams during relief placements.
• Provide training and guidance to maintain consistent standards across teams.
• Assist with rota management and staffing resource allocation.
• Promote a positive, inclusive and safe working environment.
• Ensure activities comply with food safety legislation and organisational policies.
• Maintain temperature logs, cleaning schedules and HACCP documentation.
• Monitor compliance with allergen control and health and safety policies.
• Deliver excellent customer service across sites.
• Respond to customer feedback and resolve issues promptly.
• Ensure the catering offer meets service expectations and organisational standards.
• Assist with budget management, cost control and waste reduction.
• Support revenue-driven initiatives where applicable.
• Ensure correct cash handling and financial reporting.
• Identify operational development opportunities and share best practice.
• Support change management initiatives across catering services.
• Contribute to audits, quality reviews and service improvement plans.

Benefits

• Digital courses and resources through the OCS Academy.
• Exclusive discounts, rewards and wellbeing resources through the Hapi app.
• Professional development and qualifications.
• Access to a portion of earned wages before payday through the Wagestream app (contract specific).
• Inclusive and welcoming working environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed