Support Professional, STEM

Grand Rapids Community College • Grand Rapids, MI

22h • Onsite

About The Position

The Support Professional for the School of Science, Technology, Engineering, and Mathematics (STEM) provides direct administrative assistance to the Associate Dean and supports Grand Rapids Community College institutional processes associated with the School of STEM. The role operates an efficient office and represents the College, Associate Dean, and School professionally, while handling sensitive and confidential information with discretion.

The position performs general office and scheduling duties; supports course section management, faculty hiring, and faculty performance evaluations; prepares correspondence, documents, and reports; and assists with projects. It also provides information and customer service to students, staff, faculty, visitors, and the public. The Support Professional works independently with minimal supervision, maintains office equipment and supplies, assists other STEM staff as needed, and participates in teams or committees.

This is a 40-hour-per-week, 52-week position. The work takes place in a high-traffic indoor office environment, and some evening and weekend hours are required. Regular attendance during scheduled hours is essential.

Requirements

• Associate’s degree or a comparable combination of relevant education and experience.
• At least five years of administrative assisting or equivalent experience.
• Highly proficient computer skills in CWIS, Microsoft Word, Excel, Access, PowerPoint, and web editing.
• Proficiency in verbal, written, and interpersonal communication, including the ability to work effectively with people from diverse backgrounds.
• Professional demeanor, punctuality, and a good attendance record.
• Excellent proofreading skills and aptitude for detail work; finalists must complete an office testing module and meet minimum standards, and may be required to complete an in-basket assignment.
• Working knowledge of computers, including word processing, databases, and spreadsheets, and willingness to learn.
• Demonstrated experience with PeopleSoft Campus-Wide Information System (CWIS), including Student Administration and Financials.
• Working knowledge of telephone, copier, and fax machine operation.
• Ability to run enrollment, payroll, room, and other reports in varying formats using PeopleSoft, the Campus Wide Event Scheduling Tool (CWEST), and R25.
• Ability to lift up to 25 pounds and sit for prolonged periods.
• Demonstrated initiative, problem-solving ability, and resourcefulness.
• Ability to perform routine and unexpected duties with minimal supervision and to provide excellent customer service in a demanding work environment.
• High energy, enthusiasm, and interest in supporting students, staff, and the public.
• Ability to work under pressure and exercise mature judgment and flexibility when interrupted or handling sensitive situations.
• Excellent organizational skills, prioritization, and timely task completion.
• Ability to work effectively with diverse groups and individuals in a team environment and to perform duties efficiently and cheerfully.
• Availability for some evening and weekend hours.

Responsibilities

• Provide high-level administrative support to the Associate Dean of the School of STEM and handle confidential information discreetly.
• Maintain accurate records, files, and office activities, including electronic and paper files.
• Perform office duties such as preparing correspondence, scheduling meetings, answering the telephone, and sorting and distributing mail.
• Manage the Associate Dean’s appointment calendar, work schedules, and critical timelines, and liaise with College and community offices.
• Manage course section offerings and update PeopleSoft to assign courses to full-time faculty, facilitate overload selection, and coordinate course assignments for adjunct faculty.
• Coordinate full-time faculty hiring meetings and support adjunct hiring by providing paperwork, checking references, and communicating Human Resources requirements.
• Coordinate faculty performance evaluations, including forming tenure and rank committees and scheduling observations of full-time faculty and adjuncts.
• Prepare and update departmental, internal, and public documents, including letters, memos, forms, and reports.
• Compile information from multiple sources, prepare accurate summary reports, and independently prepare recurring reports and take appropriate action.
• Use internet tools to upload and download forms and reports.
• Assist with researching, developing, and implementing special projects.
• Greet visitors and respond to requests from students, College members, and the public in person, by telephone, or by email.
• Work independently with minimal supervision and make decisions as necessary when the Associate Dean is absent.
• Maintain equipment and supplies, assist other STEM staff as needed, and participate or lead teams and committees when requested or agreed upon.
• Attend work regularly during scheduled hours and perform other related duties as assigned.

Benefits

• Six health insurance plan options, including one with no health insurance premiums.
• Substantial vacation time.
• Wellness resources and an onsite gym membership.
• Career development and educational opportunities.
• Retirement plan options.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree