Support Operator Associate

American Addiction Centers • Concord, NC

23h • Onsite

About The Position

Answers incoming calls in a busy call center environment. Performs basic call processing functions by meeting monitoring expectations, and successful completion of all training evaluations. Access pertinent information using Xtend Communications windows based software with, or without ACD integration. Responds to alarms, pages, messages, and codes and contacts personnel through beeper paging, intercom announcements, and phone calls as indicated by the situation. Problem-solves and handle stressful situations. Issues patient phone numbers, conditions, or general information in accordance with HIPAA guidelines. Assists in maintaining logbooks and other documents and forms.

Requirements

• High School Diploma or GED required.
• Must be able to work weekends, holidays and overtime as required.
• Must be available for occasional callback support.
• Must be able to handle multiple lines, type, reach, read various prints and alarm panels at a distance of two to three feet, and work through loud noises.

Nice To Haves

• Previous experience with phone work or customer service is preferred.
• There is a multi-week training program for main number answering, and to learn operation of the paging function and emergency code and alarm handling.

Responsibilities

• Answers incoming calls in a busy call center environment.
• Performs basic call processing functions by meeting monitoring expectations, and successful completion of all training evaluations.
• Access pertinent information using Xtend Communications windows based software with, or without ACD integration.
• Responds to alarms, pages, messages, and codes and contacts personnel through beeper paging, intercom announcements, and phone calls as indicated by the situation.
• Problem-solves and handle stressful situations.
• Issues patient phone numbers, conditions, or general information in accordance with HIPAA guidelines.
• Assists in maintaining logbooks and other documents and forms.

Benefits

• Competitive compensation
• Generous retirement offerings
• Programs that invest in your career development
• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED