Support Operator

Patriot Enterprises•Nashville, TN

8h•Remote

About The Position

The program provides Army National Guard (ARNG) with the necessary guidance, technical, and administrative support to expand the awareness and consideration of the ARNG through social media platforms and provide call center assistance to assist recruiters and increase recruiting leads. The Support Operator will serve as the first point of contact for ARNG prospects, influencers, and prior service members, helping to identify where they are in their decision journey and facilitate their transition into a converted lead. The role involves monitoring voicemails via Contact Telephone System Software during business hours, handling responses to inquiries within designated periods, and managing supervisor-assigned voicemails received after business hours. The operator is also responsible for responding to complex inquiries on a broad scope of topics.

Requirements

Reside in the state of Tennessee around the Greater Nashville Area
Current experience and the ability to continuously learn the most current ARNG personnel and recruiting policies
Communications and comprehension skills in English, both oral and written
Possess the capability to articulate well
Experience with Microsoft Office products
Demonstrated capability to perform administrative work
Self-starter and good time management skills
U.S. citizenship required
Ability to pass background investigation
Ability to make simple adaptations and interpretations of provided reference materials
High School Diploma
Expert knowledge of MS Office software (Outlook; Word; Excel; PPT)
Ability to perform under stress
Reading and comprehension

Responsibilities

Serve as the first point of contact for ARNG prospects, influencers, and prior service members looking for answers to help inform their decision-making
Help identify where those with propensity to join the service are in their decision journey
Help facilitate a prospect's transition into a converted lead
Monitor voicemails via in Contact Telephone System Software during business hours
Handle responses to inquiries within designated periods
Handle supervisor-assigned voicemails received after business hours
Responsible for responding to complex inquiries on a broad scope of topics
Operate general office equipment in telework environment including but not limited to: computer, phones and related media and information devices on most or all workdays
Communicate and interact with others, both in person and/or by telephone to conduct business
Work under time pressure
Work assigned shift between hours of 7am and 11 am daily, excluding federal holidays
Work rapidly for long periods to meet deadlines
Travel as needed and adhere to company travel policies and procedures
Manage multiple concurrent tasks
Writing and reporting using program specific templates
Problem solving
Confidentiality
Customer contact