Support Operator - Associate
About The Position
The Support Operator - Associate responds to incoming calls, codes, alarms, and pages, contacting appropriate personnel as indicated by the situation. This role operates within a busy call center environment, performing basic call processing functions, meeting monitoring expectations, and successfully completing all training evaluations. The operator will access pertinent information using Xtend Communications windows-based software, with or without ACD integration. Key responsibilities include responding to various alerts and contacting personnel via beeper paging, intercom announcements, and phone calls. The position requires problem-solving skills and the ability to handle stressful situations, as well as issuing patient information in accordance with HIPAA guidelines. The role also assists in maintaining logbooks and other documents and forms. There is a multi-week training program provided for main number answering, paging function operation, and emergency code and alarm handling.
Requirements
- High School Diploma or GED required.
- Must be able to work weekends, holidays and overtime as required.
- Must be available for occasional callback support.
- Must be able to handle multiple lines, type, reach, read various prints and alarm panels at a distance of two to three feet, and work through loud noises.
Nice To Haves
- Previous experience with phone work or customer service is preferred.
Responsibilities
- Answers incoming calls in a busy call center environment.
- Performs basic call processing functions by meeting monitoring expectations, and successful completion of all training evaluations.
- Access pertinent information using Xtend Communications windows based software with, or without ACD integration.
- Responds to alarms, pages, messages, and codes and contacts personnel through beeper paging, intercom announcements, and phone calls as indicated by the situation.
- Problem-solves and handle stressful situations.
- Issues patient phone numbers, conditions, or general information in accordance with HIPAA guidelines.
- Assists in maintaining logbooks and other documents and forms.
Benefits
- Compensation Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
- Premium pay such as shift, on call, and more based on a teammate's job
- Incentive pay for select positions
- Opportunity for annual increases based on performance
- Paid Time Off programs
- Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
- Flexible Spending Accounts for eligible health care and dependent care expenses
- Family benefits such as adoption assistance and paid parental leave
- Defined contribution retirement plans with employer match and other financial wellness programs
- Educational Assistance Program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
1-10 employees
