Support Operator

Patriot Enterprises•Nashville, TN

8h•Remote

About The Position

Call Center Support Team Operator About the program: The program provides Army National Guard (ARNG) with the necessary guidance, technical, and administrative support to expand the awareness and consideration of the ARNG through social media platforms and provide call center assistance to assist recruiters and increase recruiting leads. Candidate must reside in the state of Tennessee around the Greater Nashville Area Fully Remote Schedule: Sunday, Monday, Tuesday, Wednesday and Friday, 9am - 530pm. (Off days Thursday and Saturday)

Requirements

Please note: Candidate must reside in the state of Tennessee around the Greater Nashville Area
Current experience and the ability to continuously learn the most current ARNG personnel and recruiting policies
Communications and comprehension skills in English, both oral and written
Possess the capability to articulate well
Experience with Microsoft Office products
Demonstrated capability to perform administrative work
Self-starter and good time management skills
U.S. citizenship required
Ability to pass background investigation
Ability to make simple adaptations and interpretations of provided reference materials
Expert knowledge of MS Office software (Outlook; Word; Excel; PPT)
Manage multiple concurrent tasks
Ability to perform under stress
Reading and comprehension
Writing and reporting using program specific templates
Problem solving
Confidentiality
Customer contact

Responsibilities

Serve as the first point of contact for ARNG prospects, influencers, and prior service members looking for answers to help inform their decision-making
Help identify where those with propensity to join the service are in their decision journey
Help facilitate a prospect's transition into a converted lead
Monitor voicemails via in Contact Telephone System Software during business hours
Handle responses to inquiries within designated periods
Handle supervisor-assigned voicemails received after business hours
Responsible for responding to complex inquiries on a broad scope of topics

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