Support Operations Specialist - Global Sales

SHI International Corp.•Somerset, NJ

2d•$50,000 - $65,000•Onsite

About The Position

The Global Sales Support Operations Specialist will support Global Sales to drive operational excellence by assisting with maximizing tool optimization. This position will focus on CRM-based activities, data management, and enhancement of CRM processes. This position will report to the Global Sales Sr. Director of Operations within the Global Sales Support department. This position is required to report to the SHI Somerset, NJ location.

Requirements

Organizational skills with a keen eye for detail
Ability to work independently as well as in a team environment.
Proactive, driven, and positive work attitude
Superior time management skills
Strong written and verbal communication skills
Minimum of 2 years in SHI sales or sales support role
Bachelor’s Degree
Fluency in SHI-branded CRM tool
Strong understanding and working knowledge of SHI sales structure, systems, and processes.
Analytical and detail-oriented
Proficiency in MS Office tools – Outlook, Word, Excel, and PowerPoint

Nice To Haves

Microsoft Dynamics - CRM

Responsibilities

Manage and update CRM data, including account transfers, auditing renewal opportunities, updating orphan accounts, and monitoring LOB opportunities.
Deliver weekly reports on open leads, create custom CRM views for sales, and track common CRM issues through helpdesk tickets.
Maintain CRM guides, develop communications for new initiatives, and provide user support for CRM-related issues.
Create and manage CRM campaigns, including tracking event invitations and reporting to leadership.
Validate and update CRM hierarchies and sales keys, including auditing global keys and ensuring the correct assignment of Business Unit Leaders.
Monitor and follow up on opportunities based on their phases, estimated close dates, and next steps.
Review and maintain the accuracy of sales keys and membership lists and standardize CRM account groups and hierarchies.
Perform audits for account and contact record completeness, generate reports on Global Business Unit progress, and communicate effectively with users on necessary action items.