Support Medical Assistant (Hybrid)

Herself Health•Minneapolis, MN

9d•Hybrid

About The Position

At Herself Health, we’re on a mission to help women get more life out of life, together. We are building a new model of primary care for women 65+ to address long-standing challenges in healthcare: rushed appointments, long wait times, and care that’s not tailored to women’s needs later in life. We focus on post-menopausal care, bone density, weight management, and mental, social, and emotional well-being. Our patient-centric Primary Care clinics are dispersed across the Twin Cities metro area in Highland Park (St. Paul), Crystal, South Minneapolis (Lyndale), Roseville, and Eagan. Our growing team is passionate about innovating the primary care landscape for women 65+. We are seeking dynamic individuals who thrive in a fast-paced environment and are passionate about delivering excellent patient care. You enjoy variety in your work, flexibility in your schedule, and are committed to supporting a positive patient experience. Our ideal candidates are adaptable, team-oriented, and have a customer-first mindset. The Support Medical Assistant will provide clinical, clerical, and technical support across multiple Herself Health clinic locations. This role is essential in maintaining smooth clinic operations and ensuring high-quality care for our patients. The Support Medical Assistant will support the clinical nurse and provider teams by collaborating with patients or other health entities per direction of nurse team, creating referrals/prescriptions for review by nurse team and other tasks per nursing direction.

Requirements

Completion of an accredited Medical Assistant Certification program is required or MA diploma
High level of professionalism and confidentiality
Highly organized and detail-oriented
MA with 5+ years’ experience
Ability to work remote and problem solve technical problems.
Required to go to the office if no available internet in remote work location
Good standing within the organization (no formal warnings or performance improvement plans active on employee file)
Ability to work effectively in an innovative, fast-paced environment
Passage of the pre-employment drug screen and background check
Eligibility to work in the US with proof of citizenship or permanent residency

Nice To Haves

Remote experience preferred

Responsibilities

Adapt quickly to new environments and workflows
Collaborate with clinic and nurse teams to ensure seamless patient care during transitions
Ensure proper documentation of work activities
Schedule patient appointments and assist with portal setup and patient education
Support chronic disease management and population health initiatives, including outreach to patients for follow-up care
Transmit prescription refills or referrals
Lab and imaging outreach to patients
Care coordination with outside agencies, health systems, pharmacies and/or patients
Provide patient direction per provider/nurse discrétion
Manage Electronic Medical Records inbox