Support Manager

City of Pilot Point•Pilot Point, TX

5d•Onsite

About The Position

Welcome to the City of Pilot Point, where dedication meets community spirit. The future of our City is shaped by a shared commitment to our residents and each other – to follow our True North and remain aligned as we grow, serve, and face new challenges together. Join us in our mission to make a difference and enhance the quality of life in Pilot Point. Summary: This position performs advanced civilian support duties for a police department including property and evidence management, police records support, fleet, accreditation, administrative assistance, and quartermaster/logistics coordination. The role requires independent accountability for evidentiary integrity, departmental asset control, and compliance with legal retention and audit standards.

Requirements

High school diploma or equivalent required
Minimum of three (3) years of progressively responsible experience in law enforcement support, records management, evidence handling, logistics, or related public safety operations
Knowledge of law enforcement records management, evidence handling procedures, and chain of custody requirements
Understanding of public records laws, retention schedules, and confidentiality requirements
Experience with inventory control, asset tracking, or logistical coordination
Strong organizational and documentation skills with high attention to detail
Ability to manage multiple operational areas with competing deadlines
Strong interpersonal, written, and verbal communication skills
Ability to work independently and maintain confidentiality in sensitive environments
Proficiency with records management systems and basic office software.

Nice To Haves

Associate or Bachelor’s degree in criminal justice, public administration, business administration, or a related field preferred.
Equivalent combinations of education and experience may be considered

Responsibilities

Monitors and audits inventory systems, oversees inspections and process improvements, and ensures timely completion of evidence transfers, releases, and destruction orders while maintaining accurate records.
Manages property and evidence operations, including chain of custody, secure storage, transport, inventories, and final disposition, while coordinating with investigators, courts, and external agencies and handling complex or sensitive cases with strict confidentiality.
Supports legal processes and department operations through reporting, training, customer service, and administrative duties, ensuring compliance and accountability in all property and evidence functions.
Oversees daily vehicle and equipment maintenance operations and maintains accurate fleet inventory and service data to ensure cost-effective, high-quality, and timely repairs.
Prepares reports on services, fees, and equipment as requested by the Chief of Police or designee, and assists departments with the acquisition, assignment, and replacement of vehicles and equipment.
Develops and maintains a fleet replacement schedule in line with policy and provides annual replacement recommendations within budget constraints.
Provides essential administrative oversight to ensure efficient daily operations. This includes assisting with case and workload tracking, managing administrative documentation, supporting compliance with departmental policies, and facilitating communication between command staff and personnel.
This position helps streamline process, monitors workflow needs, assists with resource allocation, and ensures divisions have the support necessary to operate effectively and consistently with agency standards.
Serves as the departmental records coordinator, processing open records requests and subpoenas, maintaining compliance with state and federal laws, managing records retention, and testifying in court as needed.
Oversees all property and evidence operations, including chain of custody, storage, inventory, audits, transport, final disposition, and authorized release, while coordinating with courts, investigators, and external agencies and ensuring strict confidentiality and regulatory compliance.
Prepares required reports, manages budgets and inventory systems, supports departmental training and customer service, and ensures accurate documentation and secure handling of all records, property, and evidence.
Manages inventory and oversees procurement, issuance, and tracking of department equipment, uniforms, and protective gear, ensuring compliance with standards and applicable regulations.
Coordinates maintenance, repair, replacement, and lifecycle planning for equipment while maintaining accurate records, monitoring budgets, and working with vendors to ensure cost-effective and timely supply.
Supports operations through training, reporting, policy review, and collaboration with staff and the public to ensure equipment readiness and officer safety.
Manages the department’s accreditation program, including planning and leading mock and on-site assessments, maintaining compliance records, and evaluating program effectiveness.
Develops, reviews, and updates policies to ensure compliance with accreditation standards and applicable laws, while coordinating training and serving as liaison with staff, leadership, legal advisors, and external agencies.
Monitors changes in accreditation standards, conducts inspections and reporting, and recommends process improvements to maintain continuous compliance.