Support Lead Part Time- 216 Massaponax

Five Below • Massaponax, VA

4d • Onsite

About The Position

The Support Lead helps oversee daily store activities, supports associates, and ensures customers receive excellent service. The role trains and supports associates, assists with receiving and merchandising stock, drives sales and controls expenses, and may act as Manager on Duty. It also includes opening and closing the store and performing store maintenance. Additional responsibilities may be assigned by the Store Manager according to store needs.

This is a part-time, hourly position. The stated starting pay is $13.27. The position requires a flexible schedule that may include day, evening, weekend, and overnight shifts, as well as travel when required. The role involves frequent register operation, moving merchandise, climbing ladders, bending and kneeling, communicating with customers and coworkers, and remaining upright and stationary for much of the workday.

Requirements

• High school graduate or equivalent.
• At least one year of management experience.
• Excellent verbal and written communication skills.
• Ability to multitask.
• Creative thinking.
• Ability to maintain composure under pressure.
• At least 18 years old and able to perform the essential job functions in compliance with applicable laws.
• Ability to work a flexible schedule, including days, evenings, weekends, and potentially overnight shifts; travel may be required.
• Ability to identify and discern email and printed instructions regarding merchandise layouts, associate schedules, and standard operating procedures.
• Ability to frequently operate a cash register; move merchandise weighing up to 25 pounds and place or remove merchandise at heights of 5–10 feet; climb ladders; kneel, bend, twist, and stoop; communicate and exchange accurate information; and move throughout the sales floor and stock room.
• Ability to remain in a stationary, upright position for 80% of the time.

Nice To Haves

• College experience preferred.

Responsibilities

• Ensure crew members provide strong customer service through personal contact and train the crew on the B.E.S.T. customer service experience.
• Help oversee daily activities of store associates and ensure they perform their duties effectively and provide excellent customer service.
• Assist with receiving, unpacking, and organizing new stock for placement on the sales floor.
• Act as Manager on Duty when needed, taking responsibility for store operations, staff management, customer service, and urgent issues.
• Manage store opening or closing procedures, including securing cash, locking doors, setting alarms, and preparing for smooth operations.
• Support associate onboarding and ongoing training on store policies, product knowledge, and operational procedures.
• Drive sales and control expenses by seeking ways to improve merchandising, staff performance, and customer service.
• Partner with the store leadership team on merchandising procedures and World Recovery.
• Perform store maintenance, including taking out garbage, sweeping, cleaning bathrooms, and maintaining the stock room.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED