Support Lead- Part Time Owings Mills, MD

Five Below•Owings Mills, MD

2d•Onsite

About The Position

The Support Lead helps oversee store associates and daily operations at Five Below, ensuring excellent customer service and an efficient shopping experience. The role trains and supports associates, assists with stock receiving and merchandising, and helps drive sales while controlling expenses. When needed, the Support Lead serves as Manager on Duty and may take responsibility for store operations, staff management, customer service, and urgent issues. The position also includes opening and closing the store and performing store maintenance. The job description is not all-inclusive; the Store Manager may assign additional responsibilities based on store needs.

Requirements

High school graduate or equivalent.
At least 1 year of management experience.
Excellent verbal and written communication skills.
Ability to multitask.
Creative thinking.
Ability to maintain composure under pressure.
Must be at least 18 years old and able to perform essential job functions in compliance with applicable federal, state, and local laws.
Able to frequently operate a cash register.
Able to frequently move merchandise weighing up to 25 pounds and place or remove merchandise at heights of 5 to 10 feet.
Able to frequently ascend and descend ladders to retrieve and put away stock.
Able to frequently kneel, bend, twist, and stoop, including in the stock room and on the sales floor.
Able to frequently communicate and exchange accurate information with customers, managers, and coworkers, in person and by telephone.
Able to frequently move across the sales floor and between the sales floor and stock room.
Able to work a flexible schedule to meet business needs, including days, evenings, weekends, and possibly overnight shifts and travel as required.
Able to identify and discern email and printed instructions regarding merchandise layouts, associate schedules, and standard operating procedures.
Able to remain in a stationary, upright position for 80% of the time.

Nice To Haves

College experience preferred.

Responsibilities

Ensure crew members provide customers with personal, welcoming service.
Train crew members to deliver the B.E.S.T. customer service experience and a fast, friendly checkout.
Help oversee daily activities of store associates and ensure they perform effectively and provide excellent customer service.
Assist with receiving, unpacking, and organizing new stock so merchandise is placed on the sales floor efficiently.
Act as Manager on Duty when needed, taking responsibility for store operations, staff management, customer service, and urgent issues.
Manage store opening or closing, including securing cash, locking doors, setting alarms, and preparing for smooth operations.
Support associate onboarding and ongoing training in store policies, product knowledge, and operational procedures.
Help drive sales and control expenses by seeking ways to improve merchandising, staff performance, and customer service.
Partner with the store leadership team on merchandising procedures and World Recovery.
Perform store maintenance, including taking out garbage, sweeping, cleaning bathrooms, and maintaining the stock room.