Support Lead- Part Time Owings Mills, MD

Five Below•Owings Mills, MD

22h•Onsite

About The Position

The Support Lead helps oversee daily store activities and supports store leadership in delivering excellent customer service, maintaining merchandising and stock operations, and driving sales. The role may act as Manager on Duty and take responsibility for store operations, staff management, customer service, and urgent issues when needed. It also supports associate onboarding and training, store opening and closing procedures, and routine store maintenance. This is a part-time hourly position in Owings Mills, Maryland, starting at $16.00 per hour.

Requirements

High school graduate or equivalent.
At least 1 year of management experience.
Excellent verbal and written communication skills.
Ability to multitask.
Creative thinking.
Ability to maintain composure under pressure.
At least 18 years old and able to perform essential job functions in compliance with applicable laws.
Ability to work a flexible schedule to meet business needs, including day, evening, weekend, and potentially overnight shifts; travel may be required.
Ability to identify and discern email and printed instructions regarding merchandise layouts, associate schedules, and standard operating procedures.
Ability to frequently operate a cash register; move merchandise weighing up to 25 pounds and place or remove merchandise at heights of 5–10 feet; climb ladders; kneel, bend, twist, and stoop; move across the sales floor and between the sales floor and stock room; communicate accurately with customers, managers, and coworkers; and remain upright and stationary for 80% of the time.

Nice To Haves

College experience preferred.

Responsibilities

Ensure crew members provide strong customer service through personal contact and train the crew on the B.E.S.T. customer service experience, including fast and friendly checkout.
Help oversee daily activities of store associates and ensure they perform their duties effectively and provide excellent customer service.
Assist with receiving, unpacking, and organizing new stock for efficient placement on the sales floor.
Act as Manager on Duty when needed, taking responsibility for store operations, staff management, customer service, and urgent issues.
Manage store opening or closing, including securing cash, locking doors, setting alarms, and preparing for smooth daily operations.
Support onboarding and ongoing associate training on store policies, product knowledge, and operational procedures.
Drive store sales and control expenses by seeking ways to improve merchandising, staff performance, and customer service.
Partner with the store leadership team on merchandising procedures and World Recovery.
Perform store maintenance, including taking out garbage, sweeping, cleaning bathrooms, and maintaining the stock room.
Perform additional responsibilities as determined by the Store Manager based on store needs.