Part Time Support Lead (Team Lead)

Five Below • Cedar Rapids, IA

1d • Onsite

About The Position

The Support Lead helps oversee daily store activities and supports the store leadership team in delivering customer service, maintaining store operations, and driving sales. The role trains and supports associates, assists with receiving and organizing stock, and may serve as Manager on Duty with responsibility for store operations and staff management. It also includes opening and closing the store, merchandising and recovery, and routine store maintenance. The role requires a flexible schedule to meet business needs, including day, evening, and weekend shifts, and potentially overnight shifts and travel as required.

Requirements

• High school graduate or equivalent.
• At least 1 year of management experience.
• Excellent verbal and written communication skills.
• Ability to multitask.
• Creative thinking.
• Ability to maintain composure under pressure.
• Must be at least 18 years old and able to perform the essential job functions in compliance with applicable laws.
• Ability to work a flexible schedule, including days, evenings, weekends, and potentially overnight shifts and travel as required.
• Ability to frequently operate a cash register; move merchandise weighing up to 25 pounds and place or remove merchandise at heights of 5–10 feet; climb ladders; and kneel, bend, twist, and stoop.
• Ability to remain in a stationary, upright position for 80% of the time.
• Ability to communicate and exchange accurate information with customers, managers, and coworkers in person and by telephone.
• Ability to identify and discern email and printed instructions about merchandise layouts, associate schedules, and standard operating procedures.

Nice To Haves

• College experience preferred.

Responsibilities

• Ensure crew members provide strong customer service through personal contact with customers and train the crew on the B.E.S.T. customer service experience.
• Help oversee daily activities of store associates, ensuring they perform their duties effectively and provide excellent customer service.
• Assist with receiving, unpacking, and organizing new stock so items are placed on the sales floor efficiently.
• Act as Manager on Duty when needed, taking responsibility for store operations, staff management, customer service, and urgent issues.
• Manage store opening or closing procedures, including securing cash, locking doors, setting alarms, and preparing for daily operations.
• Support associate onboarding and ongoing training on store policies, product knowledge, and operational procedures.
• Drive store sales and control expenses by seeking ways to improve merchandising, staff performance, and customer service.
• Partner with the store leadership team on merchandising procedures and World Recovery.
• Perform store maintenance, including taking out garbage, sweeping, cleaning bathrooms, and maintaining the stock room.

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Education Level: High school or GED