support lead part time

Five Below•Sidney, OH

12d•Onsite

About The Position

The Support Lead helps oversee store associates and daily operations at Five Below, ensuring excellent customer service and efficient store processes. The role trains and supports associates, assists with merchandising and stock activities, and may take responsibility for store operations as Manager on Duty. It also includes opening or closing the store and maintaining the sales floor and stock room. The position requires a flexible schedule to meet business needs, including day, evening, weekend, and potentially overnight shifts, and travel as required.

Requirements

High school graduate or equivalent.
At least 1 year of management experience.
Excellent verbal and written communication skills.
Ability to multitask.
Creative thinking ability.
Ability to maintain composure under pressure.
Must be at least 18 years old and able to perform the essential job functions in compliance with applicable laws.
Ability to work a flexible schedule, including day, evening, and weekend shifts, potentially overnight shifts, and travel as required.
Ability to operate a cash register frequently.
Ability to frequently move merchandise weighing up to 25 pounds and place or remove merchandise at heights of 5–10 feet.
Ability to frequently ascend and descend ladders to retrieve and put away stock.
Ability to frequently kneel, bend, twist, and stoop, including in the stock room and on the sales floor.
Ability to frequently communicate and exchange accurate information with customers, managers, and coworkers, in person and by telephone.
Ability to frequently move across the sales floor and between the sales floor and stock room to assist customers and retrieve or put away merchandise.
Ability to identify and understand email and printed instructions regarding merchandise layouts, associate schedules, and standard operating procedures.
Ability to remain in a stationary, upright position for 80% of the time.

Nice To Haves

College experience preferred.

Responsibilities

Ensure crew members provide excellent customer service through personal contact with customers.
Train crew members on the B.E.S.T. customer service experience and help ensure fast, friendly checkout experiences.
Help oversee daily activities of store associates and ensure they perform their duties effectively and provide excellent customer service.
Assist with receiving, unpacking, and organizing new stock so merchandise is placed on the sales floor efficiently.
Act as Manager on Duty when needed, taking responsibility for store operations, staff management, customer service, and urgent issues.
Manage store opening or closing procedures, including securing cash, locking doors, setting alarms, and preparing the store for operations.
Support associate onboarding and ongoing training in store policies, product knowledge, and operational procedures.
Drive sales and control expenses by seeking improvements in merchandising, staff performance, and customer service.
Partner with the store leadership team on merchandising procedures and World Recovery.
Perform store maintenance, including taking out garbage, sweeping, cleaning bathrooms, and maintaining the stock room.
Perform additional responsibilities as determined by the Store Manager according to store needs.