Support Engineer, Engineering Operations

Levanta • Washington, NY

1d

About The Position

Levanta is hiring a Support Engineer to bridge Customer Success and Engineering by troubleshooting and resolving product, integration, and API-related issues. The role calls for a customer-focused, technically capable team member who can work cross-functionally to deliver a high-quality customer experience.

The Support Engineer responds to technical questions and issues, helps customers understand Levanta’s technology, escalates product bugs with clear context, and creates technical support documentation for Customer Success and Engineering. The role also identifies recurring issues, proposes product improvements, builds internal tools to address common problems, and implements AI workflows to make support more efficient.

Candidates must have a permanent address in one of Levanta’s listed hub states: California, Florida, New York, Ohio, Utah, Texas, Michigan, Washington, Colorado, Massachusetts, North Carolina, Pennsylvania, or DC. The company is accepting candidates with verified LinkedIn profiles only.

Requirements

• At least 2 years of experience in technical support, solutions engineering, or software engineering.
• Ability to read and write TypeScript code.
• Good communication skills and ability to manage multiple technical conversations.
• Familiarity with REST APIs, SQL, and cloud tooling.
• Permanent address in one of the listed hub states.
• Verified LinkedIn profile.

Responsibilities

• Respond to technical issues and questions via Slack, Linear, and Pylon.
• Understand Levanta’s technology and guide customers through technical challenges.
• Escalate product bugs to Engineering with clear context.
• Create and maintain technical support documentation for Customer Success and Engineering.
• Identify recurring issues and propose solutions to improve the product.
• Build internal tools to address common issues.
• Utilize and implement AI workflows to improve support-process efficiency.

Benefits

• Competitive salary and benefits package.
• Open vacation and sick policy.
• Opportunity for professional growth and advancement.
• Dynamic, supportive work environment that encourages innovation and creativity.
• Culture that values diversity, inclusion, and each team member’s impact.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed