Gateway Engineering & Support Engineer

Globalstar•Covington, LA

About The Position

The Gateway Engineering & Support (GES) Engineer provides advanced technical and project support for Globalstar’s Gateway Systems. The role works across technical departments to deliver project, troubleshooting, and repair support, primarily for gateways during incidents and downtime. The department’s focus is maintaining system uptime and preserving all elements of service-level agreements (SLAs). The engineer analyzes operational data, validates and verifies existing and new systems, supports operational software and product testing, and develops processes to improve network performance. The position also provides technical assistance to Operations personnel, resolves assigned tickets, supports subject-matter experts with lessons learned, and helps create and maintain operational documentation and training.

Requirements

Degree from an accredited engineering program, such as mechanical, electrical, or aerospace engineering.
A minimum of 3 years of experience is preferred, with applicable skills and competencies.
Strong ability to logically analyze, summarize, and solve issues, and then verify and document solutions in complex technical environments.
Clear understanding of satellite-based communication.
Strong knowledge of networking concepts, security practices, and satellite base stations.
Excellent verbal and written communication skills, including the ability to interact clearly and concisely with departments, management, and technical or engineering personnel.
Ability to work under pressure and meet deadlines.
Ability to continuously learn and upgrade technical skills and understanding.
Willingness and ability to travel domestically and internationally for short-, medium-, and long-term assignments; a valid passport is required.
Willingness and ability to work after regularly scheduled hours as needed and participate in a shared on-call schedule.
Ability to sit at a desk and work on a computer for prolonged periods (4 to 8 hours).
Ability to lift 15 pounds at times.

Nice To Haves

Language skills in addition to English.
Experience with automated scripting in any language, Power BI, AWS, Grafana, or JIRA.
Significant experience with large technical projects.
Experience in the satellite communications industry or military experience working with wireless communications networks.
Additional industry training or certifications in satellite, data, RF, communications, or operations.
RF analysis or measurement experience.
Familiarity with Linux-based operating systems and data collection and presentation software.
Familiarity with AWS data tools such as S3, Kinesis, and Kinesis Analytics.
Experience with Power BI.
Clear understanding of datasets for wireless communication systems.
Procedural writing skills and experience.

Responsibilities

Work with engineering technical support, reliability engineering, and operations to analyze operational data and improve network performance.
Collect data and validate and verify existing and new systems to define or refine requirements and performance thresholds.
Provide operational software and product test support.
Take ownership of projects and identify and create processes to optimize network performance.
Conduct proactive system performance analysis, tracking, and monitoring to ensure platforms are performing nominally.
Cross-train colleagues and accept cross-training from others in the department.
Provide training on job duties to other departments.
Diligently resolve assigned tickets.
Help create and maintain operational documentation, including solutions documents, technical bulletins, and recommended Operations and Maintenance procedures.
Provide Operations personnel with technical support and assistance in fault diagnosis, troubleshooting, and repair of operational equipment.
Support subject-matter experts with insights based on lessons learned while working on operational tickets.