Support Engineer I

Atec, Inc.•Stafford, TX

About The Position

The Support Engineer I assists Support Engineers with researching electrical, electronic, and mechanical design and obsolescence problems involving existing company products and build-to-print jobs. The role reviews engineering drawings and indented Bills of Material for design updates, uses ERP software to create purchase requisitions and order parts, and tracks production-part progress. It also supports field requirements, travels to assist with installations and preventative maintenance, and maintains customer relationships during installation efforts. The position follows Atec’s AS9100/ISO policies and procedures, completes required records and training, participates in continuous improvement activities, cooperates with auditors, and reports deviations to the appropriate area manager or supervisor. Other related duties may be assigned. The work may involve extended hours or travel occasionally. The employee frequently handles tools and equipment and may encounter moving mechanical parts; occasional exposure to high or precarious places and outdoor weather conditions is also noted. Noise levels vary by work location.

Requirements

A valid Texas driver’s license is required.
Ability to follow written and oral instructions and accept constructive criticism.
Computer literacy in Microsoft Word, Excel, and Computer Assisted Drawing (CAD) or AutoCAD LITE.
A Bachelor of Science in Electrical Engineering Technology (BSEET) or mechanical (BSMEET) is preferred, or two to four years of experience with applicable engineering applications, or an equivalent combination of education and experience.
Ability to lift and/or move up to 50 pounds.
Ability to frequently stand, walk, sit, handle equipment, reach, climb, balance, stoop, and kneel.
Ability to frequently use mechanical and electric tools such as saws, grinders, and wrenches.

Nice To Haves

Familiarity with MIL-SPECS and DOD-STD-100 is a plus.
A four-year Bachelor of Science degree in Electrical Engineering Technology (BSEET) or mechanical (BSMEET) is preferred.

Responsibilities

Review existing drawings and/or indented Bills of Material (BOMs) to reflect engineering design updates.
Use Enterprise Resource Planning (ERP) software to create purchase requisitions, order parts, and track production-part progress.
Assist in coordinating field support requirements.
Travel to assist Atec companies with field installations and preventative maintenance schedules.
Maintain customer relationships during ongoing installation efforts.
Perform other related duties as assigned to support an efficient and effective work environment.
Ensure activities comply with Atec AS9100/ISO policies and report deviations to the appropriate area manager or supervisor.
Understand the Atec Quality Policy, company objectives, and applicable AS9100/ISO procedures and work instructions.
Complete records required by procedures and work instructions.
Participate in continuous improvement activities and required AS9100/ISO training.
Cooperate with auditors.