Support Engineer (CSDE)

CACI • Oklahoma City, OK

21d

About The Position

We are seeking a passionate Support Engineer to maximize the adoption of our Common Software Development Environment (CSDE) and our internal AI chat platform, CACI Chat. This Support Engineer will act as a Subject Matter Expert (SME) for a growing group of applications to include GitLab, Jira, Confluence, Artifactory, and others. They will optimize and document workflows and process improvements, meet with internal and external customers to assist with onboarding, offer application usage guidance, provide troubleshooting support, gather requirements, identify gaps with the current offering working with the team to prioritize enhancements, and grow the adoption of each of these tools within the company.

Requirements

• Must be able to successfully complete our clearance sponsorship program to obtain an active TS/SCI clearance with polygraph (US Citizenship required)
• Typically requires a University Degree (BA/BS) or equivalent experience
• Experience using one or more Enterprise DevSecOps tools (GitLab, Jira, Confluence, Artifactory)
• Experience with AI tools and services.
• Strong desire to explore development and AI services
• Strong organizational skills and attention to detail
• Strong oral and written communications skills. Will be expected to brief and contribute to written documentation
• Strong ability to self-organize and execute high level objectives
• Proven, detail-oriented analytical and critical thinking skills
• Ability to work with and support end users with varying levels of technical competence -government, military, and contractor
• Detail oriented, analytical, and inquisitive

Nice To Haves

• Relevant GitLab Certification (e.g., GitLab Certified Associate, GitLab Certified CI/CD Specialist, GitLab Certified DevOps Professional, GitLab Certified Project Management Specialist)
• Relevant Atlassian Certification (e.g., Managing Jira Projects for Cloud) and/or completion of Atlassian Learning Paths (e.g., Confluence Administrator, JIRA Project Administrator)
• Experience working on teams developing and delivering software on Amazon Web Services (AWS) or similar cloud services.
• Relevant Kubernetes Certification (Certified Kubernetes Application Developer, Kubernetes and Cloud Native Associate)
• Experience building AI services
• Experience with Microsoft Power Platform
• CompTIA Security+

Responsibilities

• Be our first line of support for CSDE and CACI Chat.
• Meet with internal and external customers to help them with CSDE onboarding and support.
• Identify gaps in the overall CSDE offering and work with the internal team to prioritize these requirements.
• Strongly collaborate with the team on aligning timelines with CSDE release cycles and influencing the overall roadmap for CSDE.
• Document best practices and capabilities for each of the CSDE applications.

Benefits

• Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.
• We offer competitive compensation, benefits and learning and development opportunities.
• Our broad and competitive mix of benefits options is designed to support and protect employees and their families.
• At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees