Support Engineer - Blue Prism Infrastructure

BP3 Global, Inc.

16h•Onsite

About The Position

BP3 is seeking a hands-on Support Engineer with strong experience in Blue Prism to join our support and managed services team. This role focuses on supporting, maintaining, and evolving production Blue Prism environments for enterprise clients, often as part of long-term managed service engagements. You will work closely with BP3 architects, database teams, and client stakeholders to ensure stable operations, timely issue resolution, and continuous improvement of Blue Prism platforms - including infrastructure components such as SQL Server, monitoring tooling, and environment configuration. This is not a “ticket factory” role. It requires solid platform and infrastructure expertise, including the ability to troubleshoot across the application, database, and operating system layers, sound technical judgment, strong communication skills, and the ability to build trusted relationships with customers.

Requirements

Hands-on experience supporting Blue Prism in production environments
Solid understanding of Blue Prism architecture, including Application Server, HUB, runtime resources, and database dependencies
Experience planning and executing Blue Prism upgrades and patching cycles
Working knowledge of Microsoft SQL Server, including basic query writing, connectivity troubleshooting, and coordination with DBA teams
Working knowledge of Windows Server administration, including: Log analysis and event viewer, Service management and restarts, Basic scripting (PowerShell or similar), File system and permission management
Experience working in support or managed services environments
Ability to work independently, manage competing priorities, and communicate clearly in both written and verbal form

Nice To Haves

Familiarity with Dynatrace or comparable APM/infrastructure monitoring tools
Experience configuring or supporting failover and high-availability setups for application environments
Enterprise networking fundamentals (DNS, load balancers, SSL/TLS, firewall rules) as they relate to production troubleshooting
Prior client-facing consulting or enterprise support experience
Exposure to other RPA platforms, including Automation Anywhere
Opportunities to work with workflow automation platforms such as IBM BAW or Camunda
Experience supporting hybrid automation architectures that combine RPA, workflow, and integration technologies
Collaboration with BP3 delivery teams on multi-platform automation solutions

Responsibilities

Provide day-to-day operational support for Blue Prism environments (on-prem)
Diagnose and resolve customer-reported issues across: Blue Prism Application Server, Robot runtime, and environment configuration; Blue Prism HUB and related components; Authentication, user management, and permissions; Connectivity, scheduling, and queue management
Analyze issues to determine whether they stem from platform configuration, infrastructure, or solution design, and implement or recommend appropriate corrective changes
Plan, coordinate, and execute Blue Prism platform upgrades and version transitions, including HUB upgrades
Coordinate with database teams to plan and execute SQL Server upgrades (e.g., MSSQL 2016 migrations)
Support the setup and configuration of Blue Prism reporting databases, including coordination with DB teams on schema, access, and data flow
Plan and execute failover server configurations for Blue Prism environments
Perform routine system maintenance including health checks, configuration reviews, and environment documentation
Maintain and improve existing Dynatrace monitoring for Blue Prism infrastructure
Identify gaps in monitoring coverage and implement new monitors proactively
Use monitoring data to surface recurring issues and drive operational improvements
Act as a trusted technical contact for clients running Blue Prism in production
Communicate clearly about issues, root causes, and remediation steps
Balance responsiveness with thoughtful, sustainable solutions
Work with BP3 architects and senior engineers on complex or systemic issues
Coordinate with Blue Prism support when defects or product-level issues are identified
Contribute to documentation, runbooks, and operational knowledge transfer

Benefits

100% Employer Paid Health Insurance on basic employee plan with option to buy up
Employer HSA Contributions
50% Employer Paid Dental & Vision Insurance
401(k) with Matching Employer Contributions
100% Employer-Paid Life Insurance, AD&D, and LTD
Student Loan Reimbursement
Cell Phone Reimbursement
Voluntary Accident & Critical Illness Insurance
Supplemental Life Insurance
Open PTO
A team that genuinely cares about you, not just the work you do!