Infrastructure Support Engineer

Plane Software • San Francisco, CA

4d • Remote

About The Position

Plane is seeking a hands-on DevOps Support & Testing Engineer to ensure seamless operations across our Cloud and Self-Hosted Kubernetes-based infrastructure environments. You'll bridge engineering and community support, handling Discord channels and GitHub issues with technical precision and clear communication.

Requirements

• Must have 3 to 5 years of relevant experience.
• Strong hands-on experience with Kubernetes (K8s) and Docker (deployments, pods, services, Helm charts).
• Familiarity with cloud infra (AWS/GCP preferred) and related tools (Terraform, Prometheus, Grafana).
• Proven ability to handle technical support via Discord/GitHub with excellent written communication.
• Experience in testing methodologies for infra (load testing, chaos engineering a plus).
• Scripting proficiency (Python/Bash/Go) for automation and troubleshooting.
• Comfortable in fast-paced SaaS environments with remote collaboration (Slack, GitHub).

Nice To Haves

• Open-source contributions or community support experience.
• Exposure to SOC2/ISO compliance workflows.
• Familiarity with Plane's tech stack (React, Rust, Postgres, Next.js).

Responsibilities

• Provide Tier-2 support for infrastructure issues involving Kubernetes (K8s), Docker, and related container technologies.
• Monitor, troubleshoot, and resolve deployment, scaling, and performance problems in production environments.
• Triage and respond to community-reported issues on Discord and GitHub with detailed, actionable guidance.
• Conduct end-to-end testing of infrastructure changes, including CI/CD pipelines and automated deployments.
• Document support resolutions, create runbooks, and contribute to internal knowledge base.
• Collaborate with engineering on infra improvements and participate in on-call rotations.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed