Infrastructure Engineer - Deskside Support

Howmet Aerospace•Morristown, TN

5d•Onsite

About The Position

Howmet Aerospace is a leading global provider of advanced engineered solutions for the aerospace and transportation industries. The Company’s primary businesses focus on jet engine components, aerospace fastening systems and titanium structural parts necessary for mission-critical performance and efficiency in aerospace and defense applications, as well as forged wheels for commercial transportation. Howmet Aerospace is transforming the next phase of more fuel-efficient, quieter aerospace engines and sustainable ground transportation. The Infrastructure Engineer role is a primary deployment and support role for business and manufacturing infrastructure within Howmet Aerospace’s global manufacturing facilities. This role reports to the Information Systems Manager (ISM) within the incumbent’s location or Business Unit. Major activities/Key Challenges: Work alone or as part of a team to implement, evaluate, procure, and/or support business and manufacturing computer systems and information solutions that meet the needs of the customer and add the most value to the company. This is to be accomplished by utilizing technically sound methods of investigation, analysis, design, planning, and scheduling. Provide reactionary support and/or preventive maintenance on the business and manufacturing systems in assigned area(s) of responsibility, with minimal supervision. Provide advice and counsel to the customers of the business and manufacturing systems in assigned area(s) of responsibility, and to other location business, manufacturing, local technical, or GBS-IS personnel. Develop a thorough understanding of the manufacturing and business processes in area(s) of assignment; participate in, and learn how to perform, the analysis of the customer’s processes to identify gaps and opportunities for improvement. Manage the Service Level Agreement (SLA) process in assigned area(s) of responsibility. Operate within Howmet’s IS standards and conventions and applicable Howmet BU/RU IT standards. Follow appropriate methodologies, support processes, and procedures. Comply with all guidelines detailed in the IT ASAT/PSAT (with specific focus on business partnerships, change control disaster recovery, and security) for assigned area(s) of responsibilities. Pursue continuous learning consistent with the movement in the job requirements and changes in technology. In addition to individual priorities, manage a single business or manufacturing system service or smaller project including project estimates, status communications, and schedules; execute the plans including frequent review with immediate supervisor. Lead the discovery, planning and implementation of process improvements in the individual tasks. The incumbent in this position has responsibility to: Complete the operational support/ASAT/PSAT tasks of the business and manufacturing infrastructure environment, providing report and local/on-site support to customers. Provide second line support to the local customers and relevant IS groups in the assigned locations. Assure regular execution of standard operational activities related to business and manufacturing infrastructure for the location. On-Duty, off-hours support as needed.

Requirements

Associate degree in computer science/Information Technology, or 2 years prior experience in information technology.
Employees must be legally authorized to work in the United States.
Verification of employment eligibility will be required at the time of hire.
Visa sponsorship is not available for this position.
This position is subject to the Internal Traffic in Arms Regulations (ITAR) which requires U.S. person status.
Newly hired employees must be fully vaccinated for COVID-19 to the extent permitted under federal, state, and local law.

Nice To Haves

Bachelor’s degree in computer science/IT/IS, Business, Math, Engineering, Finance, Economics or Accounting from an accredited institution.
Minimum of 2 years’ experience in IT Operation Systems, collaboration tools and network topologies.
Minimum 2 years’ experience with IT support Chains.
Knowledgeable in the location’s standard, conventions, procedures and technical environment.
Strong human relation skills and be able to interact with internal and external customers, other support groups, BU or location manufacturing management, and GIS management.
Effective verbal and written communication skills.

Responsibilities

Implement, evaluate, procure, and/or support business and manufacturing computer systems and information solutions.
Provide reactionary support and/or preventive maintenance on business and manufacturing systems.
Provide advice and counsel to customers of business and manufacturing systems.
Develop a thorough understanding of manufacturing and business processes.
Manage the Service Level Agreement (SLA) process.
Operate within Howmet’s IS standards and conventions.
Follow appropriate methodologies, support processes, and procedures.
Comply with all guidelines detailed in the IT ASAT/PSAT.
Pursue continuous learning.
Manage a single business or manufacturing system service or smaller project.
Lead the discovery, planning and implementation of process improvements.
Complete operational support/ASAT/PSAT tasks.
Provide second line support to local customers and relevant IS groups.
Assure regular execution of standard operational activities.
Provide on-duty, off-hours support as needed.