Support Enforcement Specialist, DCSE - Valley District, #W0689

DHRM•Staunton, VA

4d•Hybrid

About The Position

At the Virginia Department of Social Services (VDSS), we are dedicated to putting people at the center of everything we do, fostering a life of dignity for all Virginians. We are a large agency, committed to continuous improvement and creating environments of trust and respect. We design and deliver high-quality human services to promote the well-being of children, adults, and families statewide. The Division of Child Support Enforcement (DCSE) plays a crucial role in managing cases and ensuring child support payments reach families. The Support Enforcement Specialist (SES) acts as a program agent for assigned child support cases, working with families to ensure they receive the necessary financial and family support. This role involves managing a large caseload, utilizing case management and communication skills to encourage parents to support their children. Employees are expected to meet performance benchmarks in a fast-paced work environment. The ideal candidate will excel in customer service, maximize payment collections, handle sensitive information, research and analyze accounts, resolve customer challenges, build partnerships, and manage multiple priorities.

Requirements

Ability to interact with a diverse public in a service setting to tactfully solve problems, sometimes in difficult situations where conflict is encountered.
Skill in information collection through interviewing and obtaining/reviewing records, documents, and reports, and the ability to analyze, determine, and document the appropriate action in order to achieve results.
Ability to work independently: plan, organize, and handle multiple priorities in a case management/caseload setting.
Ability to interpret and apply laws, regulations, policies and/or procedures to ensure compliance and produce positive outcomes and results.
Skill in the use of a personal computer using remote access technology, email, automated information systems and Microsoft Office applications.
Demonstrated strong and effective listening and negotiating skills combined with outstanding written and oral communications.
Demonstrated skills in performing basic mathematical computations.
Ability to work in a considerate and respectful way as a team member to set, clarify and achieve individual and team goals.

Nice To Haves

Work experience in gathering and organizing client documentation to process financial transactions and/or account reconciliation.
Knowledge of and/or working experience in legal processes, to include preparing legal documents and providing court testimony.
Work experience in child support enforcement.
Work experience in the collection of past due accounts.
Recent working experience to ensure relevance to current technology, work practices and methods, and familiarity with current laws, regulations, policies and procedures.
Jobs whose duties show that the “working experience” was a primary purpose of employment.

Responsibilities

Locating non-custodial parents
Working with other state and country child support agencies
Establishing paternity
Determining and assessing child support obligations and health care coverage
Ensuring parents comply with child and/or medical support orders through administrative and judicial enforcement actions
Providing testimony in court proceedings when required
Connecting parents with resources and partners that support their ability to be self-sufficient and active participants in their child's lives