DSHS ESA Support Enforcement Officer 1-2 In-Training
About The Position
The Division of Child Support (DCS) within the Economic Services Administration (ESA) is hiring multiple Support Enforcement Officers to join our team in Tacoma, WA. These opportunities begin at the Support Enforcement Officer 1 level and offer advancement to the Support Enforcement Officer 2 level upon successful completion of the agency’s training plan. These positions play a vital role in promoting family self-sufficiency by establishing, modifying, and enforcing financial and medical child support obligations. As a Support Enforcement Officer, you’ll represent the Department in making critical case decisions, including initiating and signing legal actions, calculating debt, and managing complex enforcement activities. Your work directly supports children and families by ensuring consistent financial support and access to essential services.
Requirements
- Strong conflict resolution and negotiation skills to handle sensitive client interactions and reach effective agreements over the phone and in person
- Ability to interpret and apply laws, policies, and legal documents with accuracy
- Excellent communication skills to clearly explain complex information to diverse audiences
- Proven analytical and math skills to calculate support obligations and assess case details
- Effective case management abilities to prioritize and maintain a large, varied caseload
- Exceptional attention to detail
- Two years of college-level coursework AND Two years of experience in child support enforcement and/or debt collection-related functions OR Two years of experience as a Child Support Enforcement Technician OR An equivalent combination of education and/or experience totaling four or more years.
Responsibilities
- Work over the phone and in person with parents, attorneys, and advocates to establish child support obligations and apply sanctions if there’s no compliance with the terms of those obligations
- Establish administrative child support orders by researching and locating income information, calculating complex financial and medical obligations, calculating arrears balances, preparing and serving legal notices, and negotiating settlements
- Analyze, interpret and apply state, federal and international laws pertaining to the legal determination of paternity, and to the establishment and enforcement of financial and medical child support
- Independently negotiate debt repayment terms by analyzing asset and financial information such as pay stubs, tax returns, business earnings, and proof of expenses
- Review and interpret court and administrative child support orders to determine when obligations may be suspended or terminated, the support amount, and the frequency at which support is charged
- Utilize signature authority to initiate and sign legal notices, including correspondence with clients, courts, and other Washington state agencies
- Locate individuals and assets utilizing state interfaces such as Employment Security, Department of Revenue, Department of Licensing, Labor and Industries, Federal Parent Locate Service, and the Social Security Administration
- Maintain a caseload of child support cases utilizing the Support Enforcement Management System
Benefits
- Orca Card for transportation needs
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
