DSHS ESA Support Enforcement Officer 1-2 In-Training
About The Position
The Economic Services Administration, Division of Child Support is seeking Child Support Enforcement Officers to join our team of hard-working professionals in Vancouver, WA. You’ll provide direct service to customers; establishing, modifying, and enforcing financial and medical child support obligations. Please note: This position will begin in-office for the first few weeks of onboarding, then moves to a hybrid schedule during your in-training time. Once fully placed in the collection team, a flexible/hybrid schedule may be reviewed based on business needs. See why people like you choose careers at DSHS:
Requirements
- Strong conflict resolution skills to appropriately handle emotionally charged interactions with clients.
- Analytical skills to read, interpret, and understand legal documents.
- Ability to manage a large, growing, and diverse caseload.
- Two years of college-level coursework AND two years of experience in child support enforcement and/or debt collection-related functions OR Two years of experience as a Child Support Enforcement Technician.
- Equivalent education and/or experience may substitute year for year.
Responsibilities
- Work over the phone with parents, attorneys, and advocates to establish child support obligations and apply sanctions if there’s no compliance with the terms of those obligations.
- Establish administrative child support orders by researching and locating income information, calculating complex financial and medical obligations, calculating arrears balances, preparing and serving legal notices, and negotiating settlements.
- Analyze, interpret and apply state, federal and international laws pertaining to the legal determination of paternity, and to the establishment and enforcement of financial and medical child support.
- Negotiate debt repayment terms by analyzing asset and financial information such as pay stubs, tax returns, business earnings, and proof of expenses.
- Review and interpret court and administrative child support orders to determine when obligations may be suspended or terminated, the support amount, and the frequency at which support is charged.
- Utilize signature authority to initiate and sign legal notices, including correspondence with clients, courts, and other Washington state agencies.
- Locate individuals and assets utilizing state interfaces such as Employment Security, Department of Revenue, Department of Licensing, Labor and Industries, Federal Parent Locate Service, and the Social Security Administration.
- Maintain a caseload of child support cases utilizing the Support Enforcement Management System.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
