Support Desk Technician
River Run Computers•Glendale, WI
•Onsite
About The Position
Support Desk Technicians are the ultimate troubleshooters, wielding their knowledge of hardware and software systems like a superhero tool belt. You will be the friendly face clients speak with when their technical issues arise, using your communication skills and troubleshooting prowess to solve problems efficiently and keep everyone happy. Think of yourself as a tech ninja, but way less secretive and more high fives!
Requirements
- Associate's degree (A.A.) or equivalent from an accredited two-year college/technical school or six months+ supporting a Microsoft network environment (Windows 2003/2008/2012 domains) with centralized management for hardware, software and backup processes.
- Must have a reliable car and valid insurance.
Responsibilities
- Become a client whisperer - answer calls, create tickets in ConnectWise, and be the first line of defense for all things tech-related.
- Provide lightning-fast assistance via phone, email, and remote access tools.
- Diagnose and fix both hardware and software woes.
- Master the ticketing system, prioritize tasks like a pro, and know when to call in reinforcements for complex issues.
- Collaborate with your fellow tech heroes to tackle any tech dragon that comes your way.
- Track your client support activities with precision.
- Keep client passwords safe and secure.
- Install, configure, and maintain computer systems and applications.
- Document technical issues, solutions, and procedures.
- Assist with occasional on-site support in the greater Milwaukee area.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
