Support Desk Coordinator / Admin. Assistant

TALARICO BUILDING SERVICES INC•Bellmawr, NJ

8d•$19 - $20•Onsite

About The Position

This role is responsible for providing customer service and administrative support. Key responsibilities include managing customer inquiries, resolving complaints, conducting service visits, and maintaining accurate records. The position requires strong communication, problem-solving, and organizational skills, with proficiency in Microsoft Office and Google Workspace.

Requirements

Strong customer service and communication skills.
Professional phone and email etiquette.
Ability to handle multiple tasks and prioritize effectively.
Strong problem-solving and conflict-resolution abilities.
Proficiency in Microsoft Office, Google Workspace, and customer management systems.
Ability to work independently and as part of a team.

Nice To Haves

Previous customer service, administrative, dispatching, or support desk experience preferred.

Responsibilities

Answer and route incoming phone calls and emails.
Receive, document, and track customer complaints and service requests.
Follow up with clients to ensure concerns are resolved in a timely manner.
Provide real-time updates to customers regarding open service issues.
Maintain positive relationships with clients through professional communication.
Create and manage service tickets for customer concerns.
Coordinate with operations managers and field supervisors to resolve issues.
Monitor complaint status and ensure all follow-up actions are completed.
Escalate urgent matters to management when necessary.
Maintain accurate records of customer interactions and resolutions.
Conduct scheduled customer service visits and quality assurance inspections.
Gather client feedback regarding service performance.
Identify opportunities for service improvement.
Document visit findings and communicate action items to operations teams.
Maintain customer records and service documentation.
Assist with scheduling, reporting, and data entry.
Prepare customer service reports and follow-up summaries.
Support operations teams with various administrative tasks as needed.