Support Coordinator

OSU Rec Sports - Sport. Leadership. Wellness.•Corvallis, OR

2d•Onsite

About The Position

This recruitment will be used to fill two part-time (a maximum of 24 hours per week; anticipated 8-13 hours per week) Support Coordinator positions for the Dean of Students at Oregon State University (OSU). The Office of the Dean of Students provides a wide range of support and services to students, faculty and staff, and parents via telephone, email, and face-to-face interactions. The duties for a Support Coordinator may vary depending on the shift. The primary responsibilities of the Support Coordinator are to serve as the initial point of contact and coordination for referral for inquiries related to the Office of the Dean of Students and to assist in student emergencies. The primary objectives of ODOS are to holistically help students in transition, build community campus-wide, and empower students on their path toward becoming citizens of the world.

Requirements

Overall job effectiveness is tied to the ability to establish and maintain credibility and good rapport with students and fellow staff members, while offering the highest quality of customer service. Support Coordinators must be able to travel to and from different locations in the suite and on campus during their shift. Support Coordinators must also be able to perform duties on a computer, phone, and/or copy machine with multiple interruptions and with a teamwork orientation during their shift.
Experience in an office environment
Basic computer skills, especially with Word, Outlook, and Excel
Strong written and oral communication skills
Ability to work with sensitive topics (e.g. suicidality, violence, mental health, bereavement)
Ability to interact successfully with upset or emotional people, or people in crisis
Ability to demonstrate effective use of problem solving skills
Demonstrable customer service skills, in person and via phone/email
Ability to work discreetly with confidential materials
Commitment to work with diverse populations, including those across culture, ability, orientation, gender, age, and status
Excellent time management skills
Demonstrated ability and commitment to working as part of a team.
This position is designated as a critical or security-sensitive position; therefore, the incumbent must successfully complete a Criminal History Check and be determined to be position qualified as per OSU Standard 576-055-0000 et seq. Incumbents are required to self-report convictions and those in Youth Programs may have additional Criminal History Checks every 2 years.
Academically enrolled in a high school, community college, or university and pursuing a program or course of study
Meet Academic Standing Requirements; students on academic suspension are not eligible for employment
Meet the applicable minimal enrollment standard
High School student: Regularly enrolled in a high school or participating in a home-schooling program
Undergraduate and post-baccalaureate student: 6 credit hours per term
Undergraduate international student: 12 credit hours per term
Graduate student officially admitted to Graduate School: 5 credit hours per term
Graduate international student officially admitted to Graduate School: 9 credit hours per term

Nice To Haves

Graduate Student
Students pursuing human development or service-oriented degrees (Psychology, Human Development & Family Sciences, Sociology, Public Health, etc.)
Graphic Design, Web Design, Website Management experience

Responsibilities

Customer service
Student support
Case coordination
Administrative operations
Resource navigation
Team collaboration
Maintains positive customer service relationships through the Office of the Dean of Students.
Greets visitors and directs them to appropriate office or to waiting spaces and announces their arrival to ODOS staff.
Maintains calm demeanor when interacting with visitors to the suite who may be emotional or upset.
Acts as a resource guide and referral agent for campus services and programs.
Answers telephone questions and forwards phone calls to the appropriate person or office.
Responds to email messages in a timely manner through the ODOS Support Coordinator email account.
Provides information and materials in reference to city and campus resources and sights (maps, bus schedules, etc.).
Assists walk-in visitors, answers phone calls and emails regarding general Oregon State University questions. Explains University policies and procedures to students.
Refers students to the appropriate ODOS staff person once the limits of knowledge are reached.
Responsible for ODOS suite opening and closing procedures, if working an opening or closing shift. Reports solicitors and other unauthorized persons within the facility to ODOS professional staff.
Collects and sorts the campus mail that is delivered daily. Assists the Office of the Dean of Students staff with a variety of related tasks.
Responsible for managing office copy room and supplies, as directed by the Office of the Dean of Students staff.
Responsible for the overall professional appearance of the Office of the Dean of Students spaces, ensuring that the reception space, conference room, bulletin boards, and all other shared spaces are maintained appropriately.
Performs larger or long-term project related tasks as directed by the Office of the Dean of Students staff.
Provides staff support to the Office of the Dean of Students staff by assisting in the development of policies and procedures related to the office operations.
Resolves or refers concerns and complaints brought to attention by students, faculty/staff, and parents, creating case management assignment to Student Care case managers as needed.
Assesses urgency of reports through case assignment and scheduling initial consultations and appointments with reporting parties and/or students.
Manages Student Care Case Manager(s) calendars through Outlook and scheduling software.
Creates and documents sensitive referral and case coordination in University’s case management database, Maxient.
Assists/reports persons regarding harassment, bullying, and discriminatory issues.
Reports emergencies and accidents to appropriate departments.
Assists all Law Enforcement Agencies when necessary and within OSU policy and procedure.
Maintains the confidentiality of records as stipulated in FERPA (Family Educational Rights and Privacy Act) utilizing confidential software.
Maintains the confidentiality of all visitors, student, staff, faculty, and parent information.
Upholds all Oregon Public Official ethics rules and guidelines and asks for clarification if needed before divulging any information outside of the Office of the Dean of Students.
Participates in staff meetings and trainings as scheduled.
Communicates with supervisor when issues and needs raised by students and parents arise that cannot be resolved immediately.
Attends training programs conducted throughout the academic year.
Develops positive working relationships with the Office of the Dean of Students staff and co-workers.
Treats all staff members, other department staff, and customers with courtesy, respect and consideration.
Functions as a team player in the office environment.