Miller Manor Support Coordinator Case Manager

Avalon Housing • Ann Arbor, MI

1d • Hybrid

About The Position

Avalon Housing is a non-profit supportive housing provider dedicated to creating healthy, safe, and inclusive communities as a long-term solution to homelessness. Supportive housing combines affordable housing with services like case management to help individuals not only find housing but also thrive in it. The Miller Manor Services Team provides 24/7 support services to tenants in a 106-unit supportive housing development, utilizing a "Housing First" approach. This role involves working closely with the Ann Arbor Housing Commission and community partners to deliver a broad range of services addressing the mental, physical, psychosocial, and housing needs of individuals facing challenges such as chronic homelessness, co-occurring conditions, mental illness, substance abuse disorders, and chronic medical conditions.

Requirements

• Bachelor's or Master's degree in a social or behavioral science or relevant field or three years of relevant experience.
• Experience working with similar populations, including people who are homeless, people with mental illness, chronic health, and/or addiction disorders.
• Ability to effectively work with diverse populations in a non-judgmental way.
• Capacity to respond to crisis situations.
• Strong communication skills – both verbal and written.
• Strong problem-solving skills.
• Ability to give and receive constructive feedback.
• Ability to recognize appropriate boundaries with clients.
• Proven flexibility and creativity.
• Ability to work as part of a team.
• Must possess a highly positive and enthusiastic attitude and a strong commitment toward helping those in need.
• Strong organizational skills.
• Interest and experience in working with individuals who are difficult to engage and refer to traditional programs, subscribe to a philosophy of tolerance and have the ability to engage with individuals in their current stage of change with acceptance.
• Ability to communicate and work effectively with staff from various backgrounds.
• Ability to work flexible hours as required by programs and staffing needs including occasional evenings and weekends.
• Successful candidates will demonstrate the ability to work well with multicultural communities.
• A valid driver's license and reliable transportation are required.

Nice To Haves

• Capacity to respond to crisis situations
• Ability to recognize appropriate boundaries with clients
• Proven flexibility and creativity
• Ability to work as part of a team
• Must possess a highly positive and enthusiastic attitude and a strong commitment toward helping those in need
• Strong organizational skills
• Capacity to respond to crisis situations
• Interest and experience in working with individuals who are difficult to engage and refer to traditional programs, subscribe to a philosophy of tolerance and have the ability to engage with individuals in their current stage of change with acceptance
• Ability to communicate and work effectively with staff from various backgrounds
• Ability to work flexible hours as required by programs and staffing needs including occasional evenings and weekends
• Successful candidates will demonstrate the ability to work well with multicultural communities.

Responsibilities

• Provide ongoing, active outreach and creative engagement to tenants.
• Conduct comprehensive assessments and help tenants develop action plans to achieve goals.
• Work with tenants and property management to coordinate eviction prevention efforts and develop housing permanency plans.
• Assist tenants in developing basic life skills including tenant rights and responsibilities and maintaining an apartment.
• Provide budgeting/financial literacy support.
• Negotiate and advocate with external community resources.
• Link tenants to employment opportunities and skill development opportunities.
• Assist tenants with accessing needed medical, mental health, substance use, and psychosocial supports.
• Assist tenants with conflict resolution among tenants and neighbors.
• Provide crisis intervention as needed.
• Work to build community and peer support among tenants including participation in community programming activities.
• Meet documentation requirements as dictated by program need.
• Work with clients in their homes, in community centers, and in the larger community.
• Attend staff meetings, retreats and professional training sessions.
• Participate in on-call rotation and occasional evening and weekend work as necessary.
• Assist tenants as needed with activities of daily living such as transportation, housekeeping, meal preparation, medication, shopping, laundry, or other hands on assistance.

Benefits

• Avalon Housing is an equal opportunity employer and actively seeks applicants from diverse backgrounds. This includes but is not limited to people living with disabilities or mental health conditions, and with lived experience with homelessness or recovery from a substance use disorder. Avalon also encourages those with criminal histories to apply. Avalon doesn't request information about criminal histories unless and until an offer of employment is extended. Avalon may exclude someone based on criminal history if it determines the criminal history is related to or directly conflicts with the responsibilities of the position

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level