Miller Manor Support Coordinator

Avalon Housing•Ann Arbor, MI

3d•Hybrid

About The Position

The Miller Manor Services Team provides outreach, intensive case management, care coordination, community building, and housing support services to households in a single site 24/7 staffed supportive housing setting. The individuals served by this position face many challenges including multi morbid conditions, mental illness, substance abuse disorders, and/or chronic medical conditions alongside a history of chronic homelessness. The Miller Manor Services Team provides 24/7 support services to tenants living at Miller Manor, a 106 unit single site housing development owned and operated by the Ann Arbor Housing Commission. Utilizing a "Housing First" approach, the Miller Manor Services Team works closely with the Ann Arbor Housing Commission property managers to help tenants achieve housing stability and move beyond homelessness. Services staff also collaborates with community partners to ensure the coordinated delivery of a broad range of services that meet the mental, physical, psycho social and housing needs of the individuals either through direct service or linkage to appropriate resources.

Requirements

Bachelor's or Master's degree in a social or behavioral science or relevant field or three years of relevant experience
Experience working with similar populations, including people who are homeless, people with mental illness, chronic health, and/or addiction disorders
Ability to effectively work with diverse populations in a non-judgmental way
Capacity to respond to crisis situations
Strong communication skills – both verbal and written
Strong problem-solving skills
Ability to give and receive constructive feedback
Ability to recognize appropriate boundaries with clients
Proven flexibility and creativity
Ability to work as part of a team
Must possess a highly positive and enthusiastic attitude and a strong commitment toward helping those in need
Strong organizational skills
Capacity to respond to crisis situations
Interest and experience in working with individuals who are difficult to engage and refer to traditional programs, subscribe to a philosophy of tolerance and have the ability to engage with individuals in their current stage of change with acceptance
Ability to communicate and work effectively with staff from various backgrounds
Ability to work flexible hours as required by programs and staffing needs including occasional evenings and weekends
Successful candidates will demonstrate the ability to work well with multicultural communities.
The employee will be required to sit for long periods of time, drive a vehicle with passengers, communicate with other persons by talking and hearing, required to lift and carry items weighing up to 25 pounds and operate computer hardware systems.
A valid driver's license and reliable transportation are required.

Responsibilities

Provide ongoing, active outreach and creative engagement to tenants
Conduct comprehensive assessments and help tenants develop action plans to achieve goals
Work with tenants and property management to coordinate eviction prevention efforts and develop housing permanency plans.
Assist tenants in developing basic life skills including tenant rights and responsibilities and maintaining an apartment
Provide budgeting/financial literacy support
Negotiate and advocate with external community resources
Link tenants to employment opportunities and skill development opportunities
Assist tenants with accessing needed medical, mental health, substance use, and psychosocial supports
Assist tenants with conflict resolution among tenants and neighbors
Provide crisis intervention as needed
Work to build community and peer support among tenants including participation in community programming activities
Meet documentation requirements as dictated by program need
Work with clients in their homes, in community centers, and in the larger community
Attend staff meetings, retreats and professional training sessions
Participate in on-call rotation and occasional evening and weekend work as necessary
Assist tenants as needed with activities of daily living such as transportation, housekeeping, meal preparation, medication, shopping, laundry, or other hands on assistance