Support Consultant - Measurement (Hybrid Work Model)

Quorum Software • Houston, TX

4d • Hybrid

About The Position

As a Support Consultant, you will join a highly effective global team known for delivering exceptional client support. This role is designed for growth-focused individuals who bring curiosity, critical thinking, and a genuine interest in applying technology to solve problems more efficiently. In a support organization actively integrating AI into daily workflows, the Support Consultant is more than a case handler. You will be expected to think analytically about the work, contribute to process improvement, and engage with AI tools as a practitioner. The best candidates in this role do not just resolve issues -- they learn from them, document what they discover, and help the team get better over time.

Requirements

• Bachelor's degree or above, preferably in Accounting, Computer Science, Engineering, or a related field.
• Minimum 1 year of experience in software support or a client-facing technical role.
• Strong written and verbal English communication skills.
• Foundational SQL knowledge, or a demonstrated ability and willingness to build that proficiency quickly.
• Familiarity with IT Service Management tools such as Salesforce, ServiceNow, JIRA, and ADO.
• Proficiency in Microsoft Office Suite.
• Fluent in English, both written and verbal.

Nice To Haves

• Demonstrated use of AI tools (Copilot, ChatGPT, Claude, or similar) in a professional or academic context.
• Experience contributing to knowledge base content, process documentation, or team training materials.
• Exposure to oil and gas, energy, or financial software domains, or a demonstrated track record of building product knowledge quickly.
• Ability to read and interpret C++ or C# code to support troubleshooting.

Responsibilities

• Manage a case load of customer issues across their full lifecycle: triage, documentation, investigation, resolution guidance, and customer communication, with a consistent focus on proactive updates and SLO adherence.
• Collaborate with cross-functional teams (product, engineering, customer success) to drive resolution and communicate status to customers throughout the process.
• Contribute to the knowledge base by translating resolved cases into reusable documentation and identifying patterns that can improve the team's response to common issues.
• Apply AI tools and analytical thinking to investigate and resolve issues more efficiently. Share what works and surface friction where tools fall short.
• Identify process gaps and improvement opportunities in daily work and bring those observations forward in a specific and actionable way.
• Set realistic timelines, communicate proactively when circumstances change, and follow through on commitments to customers and teammates.
• Participate in after-hours and on-call coverage for critical issues as scheduled.
• And other duties as assigned.

Benefits

• Criminal History Check
• Education Verification
• Employment Verification
• Driver’s License Verification
• passport/ID validation
• Employment eligibility to work with Quorum Software in the United States is required as the company will not pursue visa sponsorship for this position.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level