Program Specialist II-CCAP (Hybrid Work Model)

Arapahoe County•Aurora, CO

3d•$22 - $32•Hybrid

About The Position

The Arapahoe County government serves its communities in ways both obvious and obscure. As the beating heart of local and regional government, we’re here for our neighbors on their best days—and their worst. We share our residents’ goals of preserving our quality of life and strive to be the place we’re proud to call home. Our Mission: Arapahoe County Department of Human Services (ACDHS) builds strong communities by promoting the safety, independence, and stability of individuals and families. Our Vision: To end the cycle of poverty and prevent abuse and neglect of children and vulnerable adults (using an integrated Two-Generation approach) ACDHS uses an integrated Two-Generation (2Gen) approach to address all of the basic human services needs of the entire family unit. The 2Gen approach begins with a mindset focused on family-centered program design, continues with the alignment of services and resources within the department as well as across multiple organizations, resulting in coordinated services to children and adults together (family) in order to create long term stability and sustainability. The 2Gen approach builds well-being for families by focusing equally and intentionally on high-quality services in five areas of focus: early childhood education, adult education and employment pathways, economic security, health and well-being and social capital. This approach will help us achieve our core mission of breaking the generational cycle of poverty, preventing neglect and abuse and building strong communities. The Program Specialist-Child Care Assistance (CCAP) position conducts extensive research to determine initial and ongoing eligibility for County citizens requesting public assistance. This research requires the collection of sensitive and personal information. The research is often interactive, i.e., entering client information into a complex computer system during the course of the case. The information is extensive and must be analyzed against the numerous public assistance programs and their related regulations. GENERAL DESCRIPTION OF JOB: The Program Specialist II conducts extensive interviews that consist of sensitive and personal information to determine initial and on-going eligibility for County citizens requesting public assistance. The Program Specialist II enters client information into the system while conducting the interviews and analyzes the information against numerous programs and their related regulations.

Requirements

Ability to conduct an interactive interview by concurrently conducting a verbal interview and data entering client information.
Knowledge of public assistance programs and applicable computer systems. (ie, CBMS)
Ability to effectively complete work in a timely manner to meet mandated processing guidelines with frequent interruptions.
Ability to maintain professionalism and calm demeanor while working in high volume, high stress, fast paced environment.
Accurate data entry and alpha numeric filing skills.
Working knowledge of Microsoft Office suite, such as word, excel, outlook.
Ability read and understand legal documents.
Ability to effectively communicate with a diverse customer base and with angry or difficult clients.
Ability to maintain effective working relationships with peers, clients, and management.
Accountability
Accessibility
Inclusivity
Integrity
High School diploma or GED equivalent
At least 1 year of experience determining eligibility for public assistance programs.
Must successfully pass pre-employment testing which includes an acceptable motor vehicle record (MVR) and background check.
Will require fingerprinting and a Colorado Bureau of Investigation (CBI) background check.
May require successful completion of bi-annual Colorado Justice Information System (CJIS) training.

Nice To Haves

Associate or bachelor’s degree
Proficiency in speaking, reading, and writing another language.

Responsibilities

Conducts interviews with clients and reviews applications in order to determine eligibility for public assistance programs.
Makes referrals to customers needing other services such as mental health, housing and/or domestic violence.
Assists customers with completion of applications; advise them of their rights and responsibilities; send appropriate notices to customers for action take on cases.
Process reported changes made by household and/or various caseload management reports.
Process all applications, initial and redeterminations, within mandated time frames.
Establishes and validates claims for overpayments.
Clears and responds to voice mail and Remedy tickets according to the priority.
Refers cases with questionable household circumstances to Investigations Unit.
Attends on-going training to maintain/enhance knowledge and skills.
Update case record based on current circumstances.