Colorado Works Assessment Specialist-Hybrid Work Model

Arapahoe County•Aurora, CO

1d•$24 - $36•Hybrid

About The Position

The Arapahoe County government serves its communities in ways both obvious and obscure. As the beating heart of local and regional government, we’re here for our neighbors on their best days—and their worst. We share our residents’ goals of preserving our quality of life and strive to be the place we’re proud to call home. Our Mission: Arapahoe County Department of Human Services (ACDHS) builds strong communities by promoting the safety, independence, and stability of individuals and families. Our Vision: To end the cycle of poverty and prevent abuse and neglect of children and vulnerable adults (using an integrated Two-Generation approach). ACDHS uses an integrated Two-Generation (2Gen) approach to address all of the basic human services needs of the entire family unit. The 2Gen approach begins with a mindset focused on family-centered program design, continues with the alignment of services and resources within the department as well as across multiple organizations, resulting in coordinated services to children and adults together (family) in order to create long term stability and sustainability. The 2Gen approach builds well-being for families by focusing equally and intentionally on high-quality services in five areas of focus: early childhood education, adult education and employment pathways, economic security, health and well-being and social capital. This approach will help us achieve our core mission of breaking the generational cycle of poverty, preventing neglect and abuse and building strong communities.

Requirements

Ability to deliver effective customer service and communication skills with a diverse customer base, some of whom may be angry, difficult, and/or distressed customers or employees.
Ability to conduct an interactive interview by concurrently conducting verbal interviews and data entering pertinent information into required computer systems.
Ability to interpret assessment tools to advise applicants of available resources and to make appropriate referrals.
Ability to communicate professionally with customers to facilitate the gathering of information needed to complete a thorough assessment.
Knowledge of public assistance programs and their specific regulations.
High School diploma or GED equivalent
Three (3) years determining eligibility for Human Services Programs.
Any equivalent combination of education and work experience that satisfy the requirements of the job will be considered; however, the substitution may affect your base pay.
Must successfully pass pre-employment testing which includes an acceptable motor vehicle record (MVR) and background check.
Will require fingerprinting and successfully passing a Colorado Bureau of Investigation (CBI) background check.

Nice To Haves

Associate's Degree
Human services experience
Ability to accurately type 70-80 WPM
Strong software competency skills
Superior attention to detail
Self-directed initiative and strong follow-through

Responsibilities

Completes assessment of Colorado Works applicants to determine the correct services needed for them to become gainfully employed leading to self-sufficiency.
Completes initial Individual Roadmap.
Uses Colorado Benefits Management System (CBMS) to determine Basic Cash payments.
Completes yearly re-determinations for ongoing clients to determine continued eligibility of assistance programs such as Colorado Works, SNAP and Medicaid.
Identifies customer work-related competencies/deficiencies and develops strategies to assist clients in overcoming barriers to employment.
Makes referrals to Community Partners and other agencies depending on the applicant's specific assessment.
Completes application initiation in Colorado Benefits Management System (CBMS).
Performs interactive interviews with clients and gathers pertinent information to determine their eligibility for Diversions, or Basic Cash.
Assists clients with the completion of applications, advises them of their rights and responsibilities, and sends appropriate notices to customers for action taken on cases.
Develops and maintains professional relationships with Community Partners.